Assistant Service Manager

Position Summary

Assistant Service Managers are responsible for the performance of the service department areas as assigned by the Service Manager at their One Water store. They are passionate about delighting customers and achieving or exceeding their volume, productivity and profit goals through effective management of the service team.

• Supports Service Manager in scheduling service work and processes retail, warranty, and internal repair orders efficiently.
• Trains technicians to execute successful service processes, ensuring an excellent customer experience.
• Assists in the execution of boat shows, store, and off‑site sales/customer events.
• Monitors paperwork processes for timeliness and daily technician bill time.
• Maintains a clean, safe, and environmentally friendly service operation.
• Ensures quality control standards meet and exceed customer expectations.
• Demonstrates timely, high‑quality completion of service repair orders as needed.
• Successfully resolves customer complaints and problems in a timely manner.
• Promotes teamwork and supports other team members, departments, and locations to ensure a seamless experience through sale, financing, delivery, and subsequent servicing of the boat.

• Excellent communication skills with customers and industry partners verbally and electronically.
• Technician efficiency and productivity.

• At least 2 years of experience in the boating industry.
• Has a continuous learning mindset; develops and maintains a high level of service knowledge.
• Achieves or exceeds revenue and profit goals.
• Exhibits a positive and energetic appearance in the work environment that contributes to Sales and Service team members’ objectives.

This position requires remaining in a stationary position, standing or sitting for prolonged periods; repeating wrist, hand, or finger motions; moving between work sites; operating a motor vehicle; communicating with others; assessing accuracy, neatness, and thoroughness of work; hearing, talking, seeing; and coordinating eye, hand, and foot actions.

The work is conducted in an indoor office environment with controlled temperatures. There are no adverse environmental conditions expected. Physical demands include light to medium effort, moving objects up to 50 pounds.

This job description in no way states or implies that these are the only duties to be performed by the employee. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any authorized personnel. All duties and responsibilities are essential functions and requirements and are subject to possible modification to accommodate individuals with disabilities.

To perform this job successfully, incumbents will possess the required skills, aptitudes, and abilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

One Water Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.