Senior Operations Manager

Location: Peabody, MA — hybrid, 3 days per week in office (dog friendly)

Type: Full-time, Exempt

Reports to: Chief Operating Officer

Team: Operations — small, cross-functional team working alongside procurement, with crossover into our sister brand, Bandit Sports

Company: Plate Crate

Location: Peabody, MA — hybrid, 3 days per week in office (dog friendly)

Type: Full-time, Exempt

Reports to: Chief Operating Officer

Team: Operations — small, cross-functional team working alongside procurement, with crossover into our sister brand, Bandit Sports

Plate Crate is the #1 baseball membership box that delivers curated gear, apparel, and training products to tens of thousands of players and fans. Each box is its own designed world with original apparel, custom accessories, and training tools built around a theme, produced from scratch and shipped monthly.

We're hiring a Senior Operations Manager to be the process backbone of Plate Crate and the person who makes the company run on systems instead of memory, heroics, and Slack threads.

You’ll own our 3PL relationships and every step of the physical flow of goods: what's inbound, what actually arrived, what's accurate, what shipped, and what it cost. You’ll coordinate closely with procurement rather than owning sourcing yourself.

The through-line of this job is process. Every workflow you touch should end up documented, measurable, and better than you found it.

• Serve as the primary owner and relationship manager for our third-party logistics partners
• Set, monitor, and enforce SLAs on receiving, pick/pack accuracy, ship times, and cost per order
• Run regular performance reviews; escape and resolve issues before they reach customers
• Drive continuous improvement in 3PL cost, speed, and accuracy — and hold partners accountable to it
• Evaluate, negotiate with, and onboard new 3PL partners as we scale; lead network transitions

• Own confirmation of receipts — verify that what was ordered is what physically arrived, in the right quantity and condition
• Reconcile POs against receipts and resolve discrepancies, shortages, and damages with vendors and 3PLs
• Manage inbound scheduling, appointments, and documentation so nothing sits or gets lost
• Maintain accurate receiving records and feed clean data back into inventory and finance

• Coordinate inbound and outbound logistics end to end, reducing cost, handoffs, and complexity
• Work with freight forwarders, customs brokers, drayage, and carriers to keep freight moving
• Optimize container utilization, routing, and mode selection; weigh the tradeoffs between cost and speed
• Improve shipping cost per order and delivery times across our carrier mix
• Partner with procurement on timelines, lead times, and inbound schedules — you're the coordination and execution layer, not the buyer

• Own the Shopify backend end to end: product and variant setup, collections, catalog hygiene, subscription configuration, and order flows
• Manage the app stack and integrations (subscriptions, fulfillment, inventory, 3PL connections, support tooling) and keep data flowing cleanly between systems
• Diagnose and resolve operational issues — failed orders, sync errors, address and payment failures, subscription billing edge cases — quickly and permanently
• Write and maintain the SOPs and documentation for everything you touch

• Own inventory planning, forecasting, and allocation across all SKUs and channels
• Maintain inventory accuracy across Shopify, our 3PLs, and internal systems — one source of truth, reconciled and trusted
• Prevent stockouts on core products and eliminate overstock and dead inventory
• Build the reporting that gives the team real-time visibility into position, coverage, and sell-through

• Own the kitting process for the monthly subscription box — the most time-sensitive operation in the business
• Coordinate component arrival, quality checks, kitting instructions, timelines, and ship windows so every box goes out complete and on schedule
• Build the…