Air Export Lead Agent

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington.

As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Major Duties and Responsibilities

+ Receive documents

+ Ensure smooth and timely shipment process flow

+ Ensure all customers standard operating procedures are followed as per the SOP

+ Ensure accurate and timely data entry into our operating system

+ Monitor shipment reports to ensure total customer satisfaction

Support the Supervisor in the following areas:

+ Allocating workloads, monitoring work boards to ensure internal KPI's are met e.g. timely data entry

+ Build and maintaining strong relationships with customers

+ Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.

+ Assist in retention calls and complete customer reviews with your regular customers to document in the CRM

+ Monitor invoicing and BNP report where needed.

+ Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.

+ Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team

+ Allocate workloads within team to ensure smooth operations during peak activity or staff absence.

+ Promote productivity tools within the team (e.g. using workboard, invoice processing, expo )

+ Be continuously open and positive to implementing new system changes and enhancements with your team

Support the supervisor in the following areas:

+ Daily review Stat 1 and operational reports and work with team on updating event codes

+ Audit files and work with the team on meeting operating process standards

+ Build and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customers

+ Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed

Expeditors Key Performance Expectations

+ Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

+ Job Execution:

Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

+ Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

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Collaboration:

Displays a willingness to accomplish not only his/her own job…