Transcon Supervisor

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington.

As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Major Duties and Responsibilities

+ Review and support with day-to-day operations

+ Allocate workloads within team to ensure smooth operations during peak activity or staff absence

+ Monitor ECCO work boards to ensure internal KPI's are met e.g. timely data entry

+ Support customer needs & evolving program enhancements

+ Develop key carrier relationships, driving cost, capacity and service

+ Maintain and develop operational SOP's

+ Support in program data & analytics development

+ Assist in customer Q  activity

+ Build and maintain strong relationships with customers.

+ Assist in retention calls and complete customer reviews with your regular customers to document in the CRM

+ Driver strategic efficiency within CLM Program

+ Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations

+ Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team

+ Be continuously open and positive to implementing new system changes and enhancements with the team

+ Oversee and ensure compliance with Expeditors Operational Process Standards

+ Assist the Manager with key staff with goal setting and monitoring development.

+ Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.

+ Support the manager and or the sales department where needed

Physical Demands

+ Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.  

+ Write with pencil/pen/marker   

+ Functions performed primarily while seated at desk

+ 4 years of industry specific knowledge

+ Inventory management and accounting knowledge

+ Self-reflecting and open to feedback

+ Initiative and ability to work in autonomy

+ Proven leadership attitude and background

+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

+ Conflict resolution

+ Listening skills

+ Providing feedback

Expeditors Key Performance Expectations

+ Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

+ Job Execution:

Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

+ Reliability:

Consistently meets deadlines. Is…