Patient Access Representative

Registers patients presenting for visits
Explains the registration process to patients and responds to patient questions
Processes patient co-payments, co-insurance, deductibles, and balances due
Completes the Medicare Secondary Payer Questionnaire for each patient
Instructs patients and obtains signatures on consent forms and other documents
Counsels patients regarding non-covered services
Monitors patient waiting area for efficient registration flow
Initiates patient scheduling activities
Ensures all required key patient scheduling and registration information is captured and verified
Identifies and communicates to Patient Access management issues impacting patient appointments

• High school degree or equivalent
• 1-3 years related work experience
• Experience with computer systems required, including web-based applications and some Microsoft Office applications;
  Outlook, Word, Excel, PowerPoint, or Access
• Call Center and/or telephone customer service experience preferred
• Strong typing skills 40+wpm
• Knowledge of medical terminology preferred
• Bilingual written and verbal communication skills preferred

Demonstrates proficiency in patient registration processes, including scheduling, co-payment processing, and effective communication with patients. Capable of utilizing computer systems and Microsoft Office applications to enhance patient service and operational efficiency.

• Patient Registration
• Microsoft Office Applications
• Typing Skills 40+wpm
• Bilingual Communication
• Medical Terminology

• Patient Scheduling
• Co-Payment Processing
• Data Entry
• Medical Questionnaire Completion
• Patient Counseling

• Customer Service
• Communication
• Problem-Solving
• Interpersonal Skills

• Patient Access
• Registration Process
• Call Center Experience
• Healthcare Administration

• Web-Based Applications
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft Power Point
• Microsoft Access