Vice President of Quality Job Peabody area,Massachusetts USA,Healthcare

Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training. We're committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities.

Bridgewell is also the industry leader in developing innovative offerings responding to unmet or emerging needs.

Our employees take pride in making every day count to its fullest. They are committed to adding value to the lives of the people we support, and they bring energy, ideas, and a passion for service. Does this describe you? Then please consider joining our incredible team!

Bridgewell Mission: Connecting People with Possibilities

Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential.

Summary: Supports Bridgewell's mission by utilizing data to ensure that quality services are being provided across the agency. The VP of Quality leads company initiatives to ensure high-quality service delivery, strict regulatory compliance, and continuous operational improvement. The VP of Quality drives the organization's continuous quality improvement and risk management strategies. Directly hires, mentors, and leads the quality assurance (QA) department to embed a culture of compliance, safety, and equity across all programs.

This role ensures that all programs align with federal and state regulations, funding mandates, and accreditation standards. The VP partners with executive and operational leadership to foster a culture of data-informed safety, equity, and person-centered care.

Schedule:Monday-Friday 9:00am-5:00pm (40 hours per week)

Essential Duties and Responsibilities:

Participate in the Operations Team and works in collaboration with the rest of the Vice – Presidents on identifying trends, problem solving, special projects and other initiatives.

Provide leadership, management, and support to the Quality Department and its staff. Provide direct supervision to the Director of Client Relations and the Quality Support Specialist.

Leads the Universal Team and serves as the primary liaison to the Leadership Team, ensuring communication, coordination, and follow-through on key initiatives.

Design and execute a comprehensive, data-driven agency-wide QA/QI strategy aligned with regulatory standards and organizational goals.

Oversee the modernization of quality data systems to ensure real-time tracking, accurate reporting, and proactive risk mitigation.

Design and deliver comprehensive periodic reports (e.g., monthly dashboards, quarterly reviews, annual outcome assessments) that benchmark agency performance against industry standards and historical baselines.

Standardize key performance indicators (KPIs) to track, analyze, and report on participant outcomes, program efficacy, and satisfaction rates.

Use data to identify potential areas for improvements and assist in project and system implementation.

Identify operational, programmatic, and clinical risks, and assist in formulating proactive strategies to protect people in our services and staff.

Champion a culture of continuous improvement by leading cross-functional teams to identify systemic gaps, analyze root causes, and implement corrective action plans.

Oversee agency-wide incident reporting (such as HCSIS), ensuring timely investigation, root-cause analysis, and submission to state agencies.

Direct regular audits, peer reviews, and compliance assessments to guarantee full alignment with state,…