Clinic​/Practice Assistant, Primary Care

Site:
North Shore Medical Center, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary We are located at 2 Corporation Way in Peabody, MA. This practice has 26 exam rooms and offers Primary Care, Specialty Care (OBGYN, Pulmonary, Rheumatology, Cardiology, Endocrinology, Nutrition, Urology, GI), Diagnostic Testing, and Lab Draw onsite.

We are seeking a full-time, 40-hour Clinic/Practice Assistant to join our busy practice. This is a fully onsite position, Monday through Friday, with 8-hour shifts staggered between 7:30 AM and 5:30 PM based on practice and team needs.

The ideal candidate will have prior healthcare administrative experience and be comfortable working in a fast-paced environment while providing exceptional support to both patients and the clinical team.

Summary:

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care? No

Essential Functions-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.

-Make patient appointments and maintain appointment records.

-Greet and assist patients.

-Answer telephones, assist callers with routine inquiries, and schedule appointments.

-File materials in patient folders and print appointment schedules.

-Process patient billing forms and scan documents to patient medical records/LMR.

-Call for patient medical records and laboratory test results.

-Open and distribute unit mail or faxes.

-Type forms, records, schedules, memos, etc., as directed.

-May be required to accept co-payments.

-Handles, screens, and/or takes messages related to prior authorizations,-provider questions, prescription refills, and test results.

-Acts as  Super User  for scheduling, registration, and billing systems.

-Provides assistance and training to others in these areas.

-May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Qualifications Education High  School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - preferred

Experience

Office experience 2-3 years required

Additional Job Details (if applicable) Strongly Preferred:

Healthcare admin experience

Epic experience

Ambulatory/Outpatient experience

Primary Care experience

Remote Type Onsite Work  Location Two Corporation Way Scheduled Weekly Hours
40

Employee Type Regular Work  Shift Day (United States of America)
Pay Range $17.71 - $24.94/Hourly Grade3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all…