District Trainer

Job Description Key Responsibilities

Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

Job Execution:

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

Culture:

Exhibits and promotes the company’s 10 cultural attributes:
Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Personal Growth and Development:

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Supports District Recruiting Program:

Implements a robust recruiting program for the District by sourcing candidates, managing Smart Recruiters activity, structuring and attending job/career fairs, and conducting initial screening interviews of potential candidates. Support hiring managers in progression through the hiring process in Smart Recruiters and works with District ERC for final qualification/screening of candidates.

Supports District Onboarding Program:

Works closely with management teams to offer the best onboarding experience to new hires, to include presenting the employee with an onboarding training plan on their first day. Ensures that new hires progress through general and role-specific new hire training in a timely manner.

Supports District Training Program:

Implements a robust training program for the district that meets employee and district training needs. Coordinates the district’s training schedule, delivers District Trainer-led courses and ensures timely record keeping of internal and external training. Assists management teams with creating and managing employee-training plans and supports development of training materials to meet local training needs. Manages district compliance with training requirements to include: annually required training, NEO training, 52 hours training, OPA-required training, and dangerous goods expiration dates.

Proficient in all learning functions of the PDC, acting as a PDC expert for the district.

Supports Employee Performance Cycle:

Assists management teams with the mechanics of documenting 1:1s and employee performance evaluations in the PDC. Monitors timely completion of employee performance evaluations and 1:1s according to Expeditors and local requirements, and directs managers to performance reporting in the PDC.

Support Employee Growth:

Assists employees and managers with properly documenting relevant professional and/or career development goals in the PDC.…