Technical Project Manager

Overview

As a Technical Project Manager, Client Implementations, you will be responsible for planning, executing, and delivering technical projects that involve onboarding of new CRM, Data Warehouse, and Email Acquisition clients in the non-profit sector. This professional will collaborate and bridge the gap between external clients, business stakeholders and internal teams, ensuring projects are delivered on time, within scope, and aligned with business goals.

The ideal candidate will possess strong project management skills, experience with waterfall and agile scrum processes, and in-depth knowledge of data ingestion to ensure a seamless transition for our clients into our data platforms, driving client success and satisfaction from project initiation to completion.

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company that is the largest marketing, data, and fundraising company in North America, serving the purpose-driven industry with clients across education, association, political, and commercial sectors.

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Location:

Hybrid-based (Peabody, MA)

• Assist with the end-to-end onboarding process for new CRM, Data Warehouse, and Email Acquisition clients, ensuring a smooth and timely transition into our data platforms, tailored to the unique needs of the non-profit sector.
• Define project scope, timelines, milestones, dependencies, and success metrics.
• Manage project plans, risks, issues, and change requests.
• Ensure projects are delivered on time, within scope, and within budget.

• Partner closely with engineers, data teams, product and account managers.
• Align cross-functional teams around priorities and implementation expectations.
• Translate business requirements into clear technical requirements and user stories during client onboarding process.
• Understand technical constraints, dependencies, and architecture well enough to drive informed decisions.
• Facilitate technical discussions and unblock teams as needed.

• Provide consistent and transparent status updates to external and internal stakeholders on project progress, risks, and resolution.
• Ensure client expectations are managed throughout the onboarding process.
• Align cross-functional teams around priorities and implementation expectations.

• Run technical standups and client status calls.
• Ensure proper documentation, testing, and handoff to support / account management teams.
• Track progress using tools such as Jira, Confluence, Smartsheet, or similar.
• Drive accountability and follow-through across teams.
• Continuously assess and improve internal processes for onboarding, ensuring scalability and efficiency in managing multiple projects.

• Bachelor’s degree in business, computer science, information technology, or related field.
• Scrum Master and/or PMP Certification preferred.
• Minimum of 3 - 5 years’ experience in project management and implementation roles.
• Experience in project managing CRM and Data Warehouse onboarding for clients, ideally in the non-profit sector a plus.
• Hands-on experience with data integration practices such as data mapping, schema alignment, transformations, and data quality checks.
• Strong experience working with cross-functional teams, including engineers, developers and data integration specialists.
• Demonstrated success in driving complex, high-impact projects from inception to completion, with a focus on client satisfaction.
• Expertise in project management tools and methodologies, with strong organizational and time management skills.
• Excellent communication, presentation, and status reporting skills.
• Experience with project management and collaboration tools
• Strong problem-solving abilities with a solutions-oriented mindset.
• Ability to foster positive client relationships, ensuring trust and collaboration.
• Ability to influence and manage internal stakeholders across various solution teams.
• Familiarity with…