Business Systems Analyst

Overview

Job Summary:

Perform support of Access business systems, specifically Total Recall and all associated functions. Assist in onboarding on new acquisitions, and perform on and off site activities in support of acquisitions.

• Investigate and resolve issues reported through help desk; escalating to Access Subject Matter Experts or DHS as appropriate.
• Perform user administration for Total Recall and associated functions.
• Test new versions of Total Recall or associated tools.
• Perform training for both team members and clients on Total Recall.
• Teach and enforce business function SOPs in relationship to Total Recall.
• Continually improve documentation of processes, policies and procedures.
• Review business systems and assist with integration of acquired companies.
• Assist in overall business system conversion, including but not limited to mapping, test conversion, onsite support and post-conversion support through first month invoicing.
• Train users in acquired companies on all processes needed to complete their job roles, including reporting, QC and invoicing.
• Train, develop and strengthen ACE IT team members, sharing knowledge of systems and business processes.