Retail Cosmetics Sales Associate - Clinique, Northshore

Be part of an amazing story

We’re more than a store—Macy’s is a story of innovation and tradition, inspiring generations for over 160 years. From the July fireworks to the Thanksgiving parade, we’ve been part of unforgettable moments for countless customers and colleagues. What makes Macy’s special is the community and the stories we share.

As a Cosmetic Sales Colleague—also known as a Beauty Advisor—you are the trusted expert that customers turn to for all things beauty. Passionate about products and people, you play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales.

You’ll serve as both an educator and a beauty expert—offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. Your deep product knowledge and ability to stay current on trends allow you to introduce customers to new items and innovations that match their unique needs and style. Building lasting client relationships is at the heart of your role.

You’ll proactively grow and manage a loyal client base through consistent follow‑up, virtual outreach, and personalized service—always with the goal of exceeding expectations and achieving sales goals.

By combining genuine hospitality, strong product knowledge, and a passion for beauty, you’ll help every customer leave feeling confident, cared for, and excited to return.

• Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions so they’re fully informed and ready to engage, educate, and sell with confidence.
• On the floor, they focus on the customer—offering a warm welcome, making eye contact, and creating friendly, personal conversations to build customer relationships that bring the customers back.
• Throughout the day, they maintain a shoppable space by keeping the counter and sales floor neat, refreshing signage and pricing, and assisting with merchandise moves as needed to support a seamless customer experience. They always finish strong—sharing the Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank‑you, often walking the package around and using the customer’s name.
• We believe service starts with each other—supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
• Excellence is a journey—we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.

Full‑time colleagues are typically scheduled to work 30 or more hours per week. Part‑time colleagues are typically scheduled 12–24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Must be able to:
• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on the benefits and use of beauty products.
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
• Meeting and surpassing daily sales goals by delivering exceptional service.
• Responsible for acquiring new…