Overnight Building Monitor- Department

Overnight Building Monitor
- Department 801

Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training. We're committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities.

Bridgewell is also the industry leader in developing innovative offerings responding to unmet or emerging needs.

Our employees take pride in making everyday count to its fullest. They are committed to adding value to the lives of the people we support, and they bring energy, ideas, and a passion for service. Does this describe you? Then please consider joining our incredible team!

Mission:
Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential.

Summary:

An Affordable Housing Overnight Building Monitor ensures the safety, security, and stability of residents during overnight hours. They monitor the facility, conduct rounds, manage crises, document incidents, complete monthly rent collection, and maintain a calm and safe environment.

Schedule:

Tuesday - Saturday 9:00pm-5:00am (40 hours per week) Awake Overnight

Essential Duties and Responsibilities:

• Perform regular, documented rounds of the interior and exterior of a 40-bed rooming house, ensuring resident safety, security, and compliance with house rules.
• Monitor the environment for emergencies, maintenance concerns, safety hazards, and unauthorized visitors, and ensure all doors and common areas are secure.
• Monitor security cameras for three affordable housing properties while maintaining an on-site presence at the organization's largest 40-bed rooming house.
• Conducts regular, scheduled rounds of all building floors, stairwells, and perimeters. Keeps a detailed nightly log of completion times for rounds and reports any unusual activity.
• Respond timely and appropriately to incidents, resident concerns, alarms, and emergency situations, and communicate significant events to supervisory staff in accordance with agency procedures.
• Collect and document monthly rent payments from residents, issue receipts as required, maintain accurate records, and report payment concerns or discrepancies to management in accordance with agency policies and procedures.
• Maintain an awake overnight presence to support resident safety, provide crisis intervention when needed, and coordinate emergency response with first responders and on-call staff.
• Conduct wellness checks in accordance with program policies.
• Provide basic problem-solving assistance.
• Always maintain appropriate professional boundaries and confidentiality.
• Enforce program rules and regulations, such as curfews or visitor policies.
• Provide services to people in our services according to DDS, DMH, Mass Health, HUD, DPH, BSAS, and all applicable regulatory standards, as well as Bridgewell policies and procedures.

Required Education/

Experience:

• High school diploma or GED is required
• A minimum of 1-2 years of experience working with people with mental health conditions, substance use disorders, and/or homelessness.
• Minimum of 1–2 years of experience working in a residential facility, emergency shelter, facility management or human services environment.
• Proven experience utilizing de-escalation techniques or crisis intervention protocols preferred.

• Bilingual candidates will be preferred.

Required Skills/Knowledge:

• Excellent written and oral communication skills so that writing of required documents is clear and articulate.
• Excellent organizational and problem-solving skills.
• Excellent customer service skills;
  Ability to interact with patience and sensitivity in all contact with individuals.
• Competent in technology including the ability to use proficiently different EMR systems.
• Computer literacy to include ability to use proficiently Microsoft products (Email, Word, Excel, etc.) and web-based applications used by the agency.
• Hold a valid US…