Guest Service Agent Chateau Nova Peace River

Position: Guest Service Agent (F/T) - Chateau Nova Peace River
We are looking for a Guest Service Agent to add to our team. This position will work morning, evening, and overnight.
PRIMARY FUNCTIONS  Reporting to the Front Office Manager, the main duty of the Guest Service Agent is to ensure the satisfaction of all hotel guests by providing exceptional customer service. You are the first impression of the property; you welcome guests in a professional and friendly manner at all times and resolve any guest issues as they come up. Sell rooms to hotel guests that call or come to the desk and ensure that sufficient payment in collected in accordance with hotel policies.

This position includes days, evenings, weekends and holidays.
Responsibilities and Essential Duties   Follows all established and future front office Standard Operating Procedures.
Provides exceptional, courteous service to customers by adhering to Nova Hotels standards
Communicates effectively with customers, co-workers, and supervisors
Handles difficult guest inquiries and concerns effectively
Demonstrates teamwork by cooperating and assisting at the front desk as needed
Provides courteous, prompt, and accurate inter-hotel communications to staff and customers
Effectively makes and alters reservations within the hotel PMS system
Promptly checks in or checks out guests, with attention to detail and accuracy
Reports, turns in, and/or logs all lost and found items according to established procedures
Utilizes up-selling techniques to maximize profitability.
Performs duties as a key member of the Health & safety team
Maintain regular attendance as per scheduling which will vary according to occupancy of the hotel
Ensures organization and cleanliness of the front desk area.
Reports all concerns related to Engineering/Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to the appropriate leader
Adheres to all Nova Hotels standards, including Hygiene, Health and Safety, and Guest Interactions.
Other projects/duties as assigned.
Education    Must be able to legally work in Canada
Must speak and read fluent English
High School diploma is required
Post-Secondary education and/or previous hospitality training considered an asset
Job Specifications and Skills  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Experience : 1-2 years experience in hospitality industry is considered an asset. Experience in PMS, POS and switchboard is an asset.
Interpersonal

Skills:

Focuses on solving conflict, Maintains confidentiality;
Actively listens to others without interrupting or distractions;
Maintains a positive attitude even in negative situations;
Remains open to others' ideas and tries new things. Versatile, able to work under pressure or stressful situations.
Teamwork:  Balances team and individual responsibilities;
Exhibits objectivity and openness to others' views;
Gives and welcomes feedback;
Contributes to building a positive team spirit;
Puts success of team above own interests;
Able to build morale and group commitments to goals and objectives;
Supports everyone's efforts to succeed. Able to work in a diverse work environment.
Language and Communication

Skills:

Ability to read, write, and comprehend simple instructions, short correspondence, and memos. Ability to present information in one-on-one and small group situations. Ability to respond to common inquires or complaints from suppliers. Strong computer and telephone abilities.
Community Minded:  Knows the community in which they work; able to give clear concise directions, follows and participates in local events, holidays and functions
PHYSICAL DEMANDS   Typically long periods of sitting, some standing, walking, bending, crouching or stooping; occasionally lifting 5-10 lbs
Watching a computer screen for long periods of time
WORK ENVIRONMENT   The work environment is an office setting, which has the following conditions: low-medium noise environment; high traffic area for internal and external guests, exposure to office equipment such as photocopier, fax and telephone.
Potential exposure to theft and/or belligerent guests.
Nova Perks   Staff Ratesat any of our locations throughout NWT, Saskatchewan and Alberta
Friends & Family Ratesat any of our locations
Extended Health Benefits for full time employees
Employee Discounts at the F&B Outlets
About Us  Nova Hotels is a Canadian, family owned and…