Field Quality Engineer, Cooper Lighting Solutions

Field Quality Engineer

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we'll transform our industry, making a lasting difference for brighter lives and a better world.

This is an exciting job opportunity for you as a Field Quality Engineer onsite in Peachtree City, GA, with Cooper Lighting Solutions, a business unit of Signify, the world leader in lighting.

• Analyze warranty claims to determine root cause and develop effective resolution plans; own end-to-end customer claims, ensuring timely progress from intake through closure
• Perform and lead failure analysis, including lab-based testing (visual, functional, electrical), and coordinate with external FA (Failure Analysis) resources, as needed
• Collaborate with internal teams (Manufacturing, Engineering, Quality, Marketing, Sales), agents, and contractors to drive resolution of customer issues
• Create and maintain detailed job files and documentation within the SAP quality module (QN)
• Travel to job sites to troubleshoot, validate failures, and gather critical field data; review and validate field labor claims, including negotiation and approval support
• Drive continuous improvement by identifying trends, gaps, and opportunities based on field and FA learnings

While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:

• Bachelor's degree in engineering (Electrical, Electronics, or related) and experience in a customer-facing or field-based technical role
• Working knowledge of electronics, failure analysis, and electrical testing with ability to troubleshoot issues at both the component and system level
• Well-developed project management skills and successful managing multiple claims and priorities simultaneously
• Excellent written and verbal communication skills; able to clearly document findings and communicate with both technical and non-technical stakeholders
• SAP experience preferred
• Able to travel up to 25% in North America

* Must be legally authorized to work in the United States without current or future company sponsorship needs.

Salary: $61,060 - 89,551 based on experience

Bonus: target bonus opportunity - 5%

Benefits Overview:
Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts. Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending account and dependent care flexible spending account.