Accounts Receivable Specialist

Description

The Accounts Receivable Specialist serves as a primary point of contact between customers, Agents, and internal departments to help ensure invoices are accurate and customer payments are received on time. This position is responsible for monitoring customer accounts, following up on past-due balances, resolving billing and payment discrepancies, and accurately recording payments and account adjustments.

The Accounts Receivable Specialist also works with customers and Agents to obtain missing documentation, correct billing issues, and address other matters that may delay payment. The role requires strong communication, attention to detail, organization, and the ability to research and resolve account-related issues.

• Correct billing discrepancies and re-issue invoices as needed
• Prepare and send customer account statements
• Monitor incoming customer payments; confirm payment details have been received
• Review customer accounts to identify overdue balances, payment discrepancies, or other account issues
• Contact customers by phone and email to follow up on past-due invoices and request payment
• Work with customers to establish payment arrangements when appropriate
• Locate and provide customers with missing invoices, supporting documents, or other requested billing records
• Work with Agents and third-party collection agencies on significantly past-due accounts that require additional collection efforts
• Manage communications with Agents regarding missing paperwork, incorrect rates, billing discrepancies, or other issues that may delay customer payment
• Enter account adjustments, deductions, payments, and other applicable transactions into the Chargeback database
• Partner with the Billing department to resolve issues involving customers with specialized billing requirements
• Review account reports in preparation for weekly and monthly account review meetings with management
• Review reports identifying Agents whose business relationship has ended and address any outstanding account-related matters

Requirements

• High School Diploma or equivalent
• 1+ years of customer service experience
• Proficient with email use
• Intermediate proficiency with Microsoft Excel
• Strong customer service and mathematical skills
• Excellent problem-solving skills
• High degree of accuracy and attention to detail
• Ability to effectively pivot from one task to another and reprioritize throughout the day
• Strong sense of urgency
• Excellent written and verbal communication skills

• Associate’s Degree in Accounting, Finance, or related field
• Office experience
• Accounts receivable or payable experience
• Transportation logistics industry experience
• Proficient with Microsoft Outlook
• Advanced Microsoft Excel proficiency
• Accounting system experience

At ENOC, we’re more than a workplace—we’re a family. Here’s what sets us apart:

• People & Leadership
  :
  We prioritize building strong, meaningful relationships with our employees. Our leaders are approachable, supportive, and dedicated to fostering an environment of growth, trust, and open communication.
• Engaging Job Duties
  :
  We understand that fulfilling work leads to job satisfaction. At ENOC, we offer meaningful roles that challenge and empower employees to excel in their areas of expertise while providing the opportunity to make a tangible impact.
• A Family-Oriented Culture
  :
  We treat every employee like family. From offering support during life’s challenges to celebrating milestones together, the sense of community and genuine care here sets us apart. You won’t just work with colleagues; you’ll work with friends.
• Positive Work Environment
  :
  We foster a culture that emphasizes respect, collaboration, and well-being. The environment is designed to inspire creativity and productivity while promoting a healthy work-life balance, making it a place where you can thrive both professionally and personally.

• Individual Coverage Health Reimbursement Arrangement (ICHRA):
  Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through…