Logistics Analyst - Americas

Company Description
It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive
. As a global leader in robotic‑assisted surgery and minimally invasive care
, our technologies—like the da Vinci surgical system and Ion
—have transformed how care is delivered for millions of patients worldwide.

We're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you're ready to contribute to something bigger than yourself and help transform the future of healthcare
, you'll find your purpose here.

We are seeking an Analyst Logistics Compliance with a strong automation and data mindset to modernize our North American trade compliance operations. The Analyst Logistics Compliance Operations – Americas is responsible for daily import operations and activities within the region. He/she will serve as a primary point of contact for internal and external inquiries on the import. This individual will work on audit of import / export documentation, recordkeeping, closing tickets in Service Now, communicate with brokers on clearance inquiries, assist with duty drawback and other responsibilities as assigned by the manager.

• Perform import/export activities in compliance with government rules and regulations, organizational policies, procedures, goals, and objectives.
• Manage the daily trade compliance operations for the import transactions within the region by working with customs brokers, carriers, forwarders, and internal teams to ensure timely and accurate clearance process.
• Manage and audit import / export recordkeeping completeness and accuracy to ensure compliance with the company record retention policy and international trade regulations.
• Translate regulations into system rules, dashboards, and SOPs.
• Perform pre‑ or post‑entry audits on the shipping documentation and customs declaration. Make corrections if required. Responsible for Post Entry Summary Correction program.
• Monitor freight forwarders and customs brokers and evaluate adherence to Intuitive brokerage SOP and metrics. Lead and follow up with documented corrective action related to monthly brokerage metrics reports. Maintain broker and forwarder scorecard.
• Develop and generate compliance and service provider performance reports for management.
• Identify key opportunities for continuous process / system improvements, implement solutions to eliminate identified compliance deficiencies.
• Participate in cross‑functional projects relating to logistics / trade compliance.
• Participate in various cost savings initiatives and strategic planning sessions to support Intuitive strategic goals and objectives. Create dashboards to track realized vs. modeled savings.
• Perform other duties, tasks, special projects as assigned.

• Bachelor's degree in Finance or Supply Chain is highly preferred.
• Proficient in the use of Microsoft Outlook, Word, Excel, and PowerPoint.
• Automation‑first mindset with structured problem solving.
• Ability to manage and drive change.
• Ability to interpret regulatory requirements and implement appropriately.
• Ability to work both as part of a team and independently to make effective decisions in a timely manner.
• Demonstrate analytical and change management skills, critical thinking, and problem solving with experience in risk management processes and gap analysis.
• Strong attention to detail and proficient recordkeeping and database maintenance skills.
• Excellent communication skills (verbal, written, presentation) with ability to implement and conduct training.
• Strong organizational, multitasking, problem solving, and time management skills to meet or exceed deadlines, and…