Customer Service Representative - Part Time

Benefits

Flexible schedule

• Competitive Compensation
• No weekends
• Flexible Scheduling;
  Federal Holidays closed.

Location:

Norcross/Peachtree Corners; location will be open Mon-Fri 10am-6pm with employees starting at 8:30 am and finishing around 6:30pm.

The Customer Service Representative will support the owner and Center team in a key position by having responsibility for assisting customers with all store services and products, operating the point-of-sale system, copiers/printers, rental computers, and other Center equipment, and performing other related duties as assigned.

Previous customer service or sales experience in a retail environment.

• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills with strong attention to detail
• Outstanding time management and organizational skills
• High school diploma or equivalent required
• Valid driver’s license required
• Proficient with Microsoft Office applications, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Assist in handling customer complaints and problems in a professional manner
• Notary Public certification may be required

• Assists customers with shipping/packaging services, printing estimates/orders, and other services offered by Post Net
• Learns and operates Center equipment, machinery, and software at a proficient level
• Assists customers and staff with the operation of in-store printing equipment
• Processes customer sales through the point-of-sale system
• Upsells, cross-sells, and actively participates in Post Net marketing and promotional initiatives
• Interacts with UPS, Fed Ex, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, completes tasks, and organizes Virtual Mail

• Must be able to stand behind a sales counter for extended periods
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in person
• May be required to operate a motor vehicle
• Post Net centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.