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Associate Client Success Manager
Job in
Peachtree Corners, Gwinnett County, Georgia, 30092, USA
Listed on 2026-08-02
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-02
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Account Manager, CRM Systems & Management, Client Relationship Management
Job Description & How to Apply Below
- Manage a portfolio of customer accounts, primarily supporting customers with annual contract values under $40K.
- Build strong customer relationships through proactive communication and regular business reviews.
- Guide customers through onboarding, adoption, and ongoing success with Digital Envoy's products and services.
- Partner with customers to understand their business objectives and help maximize the value they receive from our solutions.
- Lead renewal conversations for your assigned accounts and identify opportunities for account growth, introducing Senior CSMs when strategic expansion opportunities arise.
- Monitor customer health and engagement to proactively identify retention risks.
- Coordinate with Product, Engineering, Support, Finance, and Legal to ensure timely resolution of customer requests.
- Maintain accurate customer records, success plans, and account activities within Salesforce and Gainsight.
- Partner with Senior Customer Success Managers on strategic customer initiatives and best practices.
- Contribute to the continued improvement of Client Success processes and customer programs.
- Bachelor's degree preferred.
- 2–3 years of experience in Customer Success, Account Management, Client Services, Customer Support, or another customer-facing role within a B2B SaaS or technology company.
- Experience managing customer relationships throughout the customer lifecycle.
- Strong communication, presentation, and relationship-building skills.
- Highly organized with excellent time management and the ability to manage multiple priorities.
- Customer-first mindset with a proactive, solution-oriented approach.
- Comfortable collaborating across Sales, Product, Engineering, Marketing, Finance, and Legal teams.
- Experience using Salesforce or another CRM platform;
Gainsight experience is a plus. - Experience supporting SaaS renewals or subscription-based customers is preferred.
- Familiarity with AdTech, Streaming, Cybersecurity, or Data technologies is a plus.
Position Requirements
10+ Years
work experience
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