Web Store Support

Web Store Support

Reports To:

Chief Operating Officer/President | Full-Time | In-Office

• Portal Building & Onboarding
  • Build and configure new client storefronts from the ground up as new accounts are onboarded
  • Set up product catalogs including item creation, imagery, pricing, and category organization
  • Upload and manage product data via spreadsheet imports and manual entry
  • Configure user access, account settings, and store functionality to match client requirements
• Ongoing Store Management
  • Add, update, and remove products as clients request catalog changes
  • Manage user accounts: adding new users, resetting access, and maintaining accurate rosters
  • Monitor store performance and flag any errors, broken links, or functionality issues
  • Optimize store configuration to improve the client and end-user experience
  • Support the south location portal accounts as needed, with primary focus on north
• Client & End User Support
  • Respond to portal-related inquiries from clients and their employees via email and phone
  • Troubleshoot common issues including login problems, order questions, and navigation errors
  • Communicate clearly and professionally. Many support requests come from end users who are unfamiliar with the platform
  • Escalate complex technical issues to the Data & Digital Support Manager as needed
• Internal Coordination
  • Work closely with the Data & Digital Support Manager on portal projects and priorities
  • Coordinate with the sales team to ensure new portal accounts are set up accurately and on time
  • Maintain organized records of store configurations, user lists, and change requests

• Comfortable with technology: you pick up new platforms and systems quickly and without frustration
• Detail-oriented: product data, user lists, and store configurations require accuracy and consistency
• Clear communicator: you can explain a technical issue to someone who is not technical, and do it patiently
• Organized: you are managing multiple stores and multiple clients at once and nothing falls through the cracks
• Team player: this role works closely with the rest of the portal and sales teams and covers when others are out
• Self-sufficient: you can work through a problem independently before escalating

• Bachelor's degree preferred
• 1-3 years of experience in a tech-adjacent, operations, or client support role
• Proficiency in Microsoft Excel; comfort with data entry and spreadsheet-based uploads
• Experience with e-commerce platforms, CMS tools, or online store management is a plus
• Strong written communication skills- a significant portion of client and user support is handled via email
• Experience with Pressero or similar storefront platforms is a bonus but not required (training provided)

Vox-Pop-Uli is a full-service marketing production company based in Peachtree Corners, GA. We have been in business for over 30 years, serving franchise systems, multi-unit operators, and national brands with branded apparel, promotional products, print, fleet wraps, and custom online ordering portals. We are Tastefully Obnoxious - bold, relationship-driven, and built to deliver.

• Dental insurance
• Health insurance
• Paid time off (15 days plus Holidays)
• Vision insurance

Additional Postings available from Vox-Pop-Uli