Customer Service Representative

Job Title

Job Overview:

Pay Range: $19.00hr - $24.00hr

• 2+ years of experience required.
• Ability to complete required training and maintain current training records.
• Ability to maintain compliance with company quality and regulatory requirements.
• Ability to safeguard confidential customer, patient, and company information in accordance with policies and regulations.

• Respond to order status inquiries received through email and case queues in a timely and professional manner.
• Process customer orders accurately and efficiently in accordance with established procedures and service level expectations.
• Review orders for completeness and accuracy, identifying and resolving routine data discrepancies before submission.
• Monitor assigned case queues to ensure customer inquiries are acknowledged and resolved within established time frames.
• Provide customers with accurate information regarding order status, shipping updates, product availability, and order processing requirements.
• Maintain complete and accurate documentation of customer interactions and order activities within the system.
• Follow standard operating procedures, work instructions, and company policies related to order management activities.
• Escalate non-routine inquiries, system issues, pricing concerns, allocation of questions, and customer complaints to appropriate support teams.
• Partner with internal teams as needed to obtain information required to respond to customer inquiries.
• Maintain confidentiality of customer and company information.
• Meet established productivity, quality, and service-level performance expectations.
• Demonstrate professionalism, teamwork, and a customer-focused approach in all interactions.
• Meet or exceed performance metrics, including quality, productivity, service levels, schedule adherence, and customer satisfaction.
• Foster a positive, collaborative, and customer-focused work environment through professionalism, accountability, and teamwork.

• Customer Service.
• Order Processing.
• Salesforce.
• Data Entry.
• Case Management.
• Order Management.