Manager Technical Training

Job Description

Primary Function of Position

The Manager of Technical Training will be responsible to lead and manage a growing team of individual trainers, conduct trainings across all technology platforms, support all training needs of stakeholders in the Services Business Unit, collaborate cross-functionally, and help to manage the product fleet in the Peachtree office. This individual will also be involved in training development and should have a basic understanding of training design with a curiosity to learn more.

The Manager of Technical Training will partner with an Instructional Design team to build effective learning programs for direct and indirect markets to ensure customers have the necessary tools to launch, optimize and sustain successful robotic programs. This individual will be actively involved in team training, program support, continuous improvement initiatives, and process improvements.

Essential Job Duties

• Build a high-performing team to help grow and enable the new Services Center of Excellence in Peachtree, Georgia

• Assess Field Engineer and Technical Support gaps pertaining to knowledge and skills; develop and deploy programs to address competency gaps

• Develop regionally tailored trainings in partnership with the Instructional Design Team

• Participate in all phases of learning projects, including analysis, design, development, implementation, & evaluation

• Collaborate with internal partners within Global Commercial Enablement, Product Support, Global Business Systems, HR, Talent Development and other cross‑functional partners to standardize business processes

• Program‑manage and facilitate courses for DaVinci and Ion training programs

• Conduct assessments and evaluations as defined by course protocol

• Master processes and make recommendations to improve training effectiveness

• Maintain critical documentation for standard operating procedures and key processes

• Proactively communicate task and project status to internal and external stakeholders

• Collaborate with Service Learning Training Coordinator team for training certification and record keeping

• Participate in process improvement efforts

• Leverage various formats and venues for training programs, such as instructor‑led, self‑led, distance learning/remote, video and podcast, etc. to maximize the impact of the content while optimizing costs

• Work closely with US Directors of Field Service, Technical Support and Global Distribution to understand yearly hiring patterns and forecast the correct number of training programs yearly to meet their needs

• Understand local product launch timelines to build on‑demand training programs to meet launch needs

• Build and maintain training calendars

• Manage staff and resources