Senior Services Learning Trainer

Job Description

Primary Function of Position
The Service Trainer will contribute to the design and content development of Intuitive products, including but not limited to web-based learning, instructor-led training, blended instruction solutions, and virtual sessions. Development will focus on the technical and mechanical aspects of our Intuitive products. Deliverables such as technical product videos and online learning modules will be integrated into learning management systems and multiple delivery platforms.

The Service Trainer will provide internal and external customer support. This individual will partner with an Instructional Designer to work with both direct and in-direct markets to ensure that customers have the necessary tools to launch, optimize and sustain a successful robotic surgery and/or diagnosis program for Intuitive platforms. The Service Trainer will be actively involved in team training, program support and continuous improvement initiatives and collaborate extensively on process improvement and troubleshooting initiatives.

Essential Job Duties

• Course facilitation
• Support all da Vinci and Ion activities assigned
• Master processes and recommend improvements to enhance team efficiency
• Maintain critical documentation and standard operating procedures (SOPs) for key processes
• Lead technical training course development for Intuitive platforms, job function integration, and advancement programs
• Serve as a key stakeholder with Services management to identify and prioritize training needs
• Assist in defining and managing training and certification criteria for individuals supporting Intuitive Services platforms
• Participate in all phases of learning projects, including analysis, design, development, implementation, and evaluation
• Proactively communicate project and task status to internal and external stakeholders
• Conduct training needs analysis and collaborate with Subject Matter Experts (SMEs) to identify and capture learning content
• Design and develop engaging training content aligned with learning objectives
• Collaborate with multimedia teams to create and modify instructional media assets
• Develop instructor-led, virtual, blended, eLearning, and video-based training curricula
• Conduct assessments and evaluations in accordance with course requirements
• Participate in continuous process improvement initiatives
• Mentor new hires and onboard cross-functional teammates