Mortgage Loan Sales Manager

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Full-Time Regular Main Office, 6251 Crooked Creek Road, Peachtree Corners, GA, US

5 days ago Requisition

Salary Range: $80,000.00 To $ Annually

Department:
Mortgage

Reports to:

AVP – Consumer Loan Sales

Supervises:
Direct Reports (x6)

Skill Level: Middle Management

The primary purpose of this position is to assist Associated Credit Union in living out its Mission:
To offer members financial products that fulfill their needs, service that exceeds their expectations, and relationships that inspire their trust.

The Mortgage Loan Sales Manager will work closely with the SVP, Lending to achieve mortgage production goals and managing all aspects of the credit union’s mortgage-related sales efforts. The positions primary responsibility is to successfully manage the mortgage origination team of Mortgage Loan Officers (MLOs) and Mortgage Loan Processors (MLPs). The incumbent shall provide leadership, guidance, training and support to the MLOs, and ensure compliance with all investor requirements, regulatory requirements, and Associated Credit Union policies and procedures.

• Provide guidance in resolving complex or challenging loan transactions, assisting the MLOs with loan scenarios, re-structuring applications, evaluating loan documentation, investor guidelines and pricing, to achieve the best possible outcomes, all while giving staff the opportunity to develop and contribute to the solution.
• Manage the loan set up process and coach the MLPs to support the MLOs, as needed. Provide training to the MLPs and seek feedback from the MLOs about the support they need.
• Conduct regular meetings with the MLO staff and set up goals and procedures for continued improvements in quality standards.
• Seek regular feedback from Underwriting for the accuracy and completeness of the files submitted for a decision, using that feedback for coaching and training purposes.
• Develop sales scripts, standard email replies, website materials, etc. to maximize MLOs efficiency & improve member satisfaction throughout the process.
• Standardize and manage the leads generation and tracking process, and ensure MLOs handle member inquiries in a timely manner and according to the established process aligned with S.A.F.E. Act requirements.
• Monitor the frequency, and analyze the causes for, expenses (cure fees, lock extension fees or waived fees) paid by ACU, resulting from errors and/or oversights, and take the actions necessary, including but not limited to training, changes in processes and procedures, and termination, as needed. Set up a threshold for tolerance, job objectives, and goals for training and improvements for the MLOs.
• Originate and fund the required minimum number of Mortgage and Home Equity loans per month.

• Keep abreast of the latest investor requirements and regulatory compliance changes; take the training courses necessary to gain the knowledge and understanding needed, and provide regular updates and training to the team.
• Monitor application pipeline and conduct pipeline meetings with the MLOs to ensure all applications are ECOA compliant and members are contacted in a timely manner; pre-approvals are followed up on regularly and updated every 14 days.
• Review the internal and external, audits and examinations and address any findings relative to the loan origination stage of the process, and any adverse actions taken, with the team, providing the training and coaching needed to prevent future deficiencies.
• Review the TILA-RESPA requirements with the MLOs on ongoing basis and ensure the team understands the fees tolerances, timelines and disclosure requirements.
• Monitor and ensure compliance with the S.A.F.E. Act requirements by implementing procedures for timely and accurate updates and registries to the Nationwide Mortgage Licensing System and Registry, coordinate training for any newly hired MLOs, about their responsibilities under the law, within the first 60 days, and…