Video Teller

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

3 days ago Requisition

Salary Range: $19.51 To $24.39 Hourly

Department:
Retail Services

Reports to:

Branch Manager – Digital Branch / Assistant Branch Manager – Digital Branch / Video Teller Lead

Skill Levels:
Entry Level

The primary purpose of this position is to assist Associated Credit Union in living out its Mission:
To offer members financial products that fulfill their needs, service that exceeds their expectations, and relationships that inspire their trust.

As a Video Teller, you will be a part of providing our members with a unique banking experience. You will be responsible for interacting and servicing our members through our high-tech Interactive Teller Machines (ITMs). ITMs are kind of like an ATM, but way cooler.

• Promotes, represents, and welcomes existing and prospective members, team members, and service providers to the credit union in a professional, inviting manner.
• Ensures that an exceptional member experience atmosphere is consistent and delivered to all members.
• Uses each member interaction and observations to strengthen and enhance the member experience through proactive quality conversations and relationship building efforts.
• Exudes a positive working environment with a can-do attitude which fosters our Mission, Vision, Values, and Service Standards.
• Proactively seeks solutions to member service and efficiency issues.

• Processes various transactions like deposits, withdrawals, loan payments, and other transactions via ITM.
• Accurate balances transactions on multiple platforms daily while making the member interaction seamless.
• Completes member requests and transactions with accuracy. Consistently provide one touch resolution for member inquiries and account maintenance activities.
• Establishes rapport and builds relationships through a virtual environment.
• Utilizes the check alert software to determine check holds and appropriately placing check holds when applicable.
• Understands and implements credit union operating policies/procedures. Responsible for seeking management approval for any exception to set policies/procedures.
• Works collaboratively with branch associates in the best interest of service members effectively and efficiently.
• Proactively educates members about ACU’s products and services, while encouraging and advocating the use of ACU’s digital banking technology.
• Clearly communicates the proper use of the Video Teller while promoting the benefits of technology and ensuring a positive experience.
• Manages the traffic flow of members with sense of urgency.
• Maximizes technological efficiencies within area of responsibility.
• Works various basic reports, correspondence, and mail requests ensuring accuracy, as needed.
• Participates in testing of upgrades and new equipment, as needed.

• Maintains current knowledge of industry trends, opportunities, channels, products, and services. Must develop a strong understanding of business processes and workflows for the business unit(s), as well as, understanding the underlying technologies supporting business functions.
• Comply with all regulations when performing all job requirements and stay abreast of updates/requirements of any other compliance or regulatory activities through completion of training courses assigned annually by the Training and Development Department.
• Participates in the Retail Services Continuing Education Program.

Education:

A high school diploma or equivalent is required. An…