Systems & Support Analyst

Overview

Mingledorff’s, Inc., and its subsidiaries, Holden & Associates and Commercial Controls Group, Inc. are always on the lookout for talented individuals to join our team. For over 85 years, our success has been driven by our incredible employees and a shared commitment to excellence. Our company culture is grounded in core values:
Customer Focused, Integrity, Teamwork, Accountability, and Safety
.

We offer a competitive benefits package for all full-time employees, including:

• Health, Dental, and Vision insurance plans
• Life & AD&D insurance (company paid)
• Short- and long-term disability coverage
• 401(k) retirement plan with company match
• Paid time off, holidays, +16hrs of additional paid time off to perform community service with an eligible 501(c)(3) organization
• Tuition and education assistance
• Employee Assistance Program (EAP)
• Pet insurance
• And much more…

Job Purpose
To participate and execute the vision of the IT and Business Leadership around information technology initiatives that align with the business goals of the company. The Systems and Support Analyst participates in the implementation of the corporate support strategy; both in-house and hosted/offsite facilities. This role will support holistic operations to improve cost effectiveness, service quality, and mission development. This individual will participate in all aspects of information technology and systems.

• Manage all personnel and Site IT equipment and software which includes, but is not limited to
• Phone System Support (Zoom, Teams)
• Ticket Management (Jira, Service Now, Autotask, etc.)
• Troubleshooting (Windows 10,11)
• Remote Site Monitoring (Meraki)
• Printers and Copiers (Vendor Support)
• Scanners and Card readers
• Account Administration (Active Directory Users and Computers)
• Application Support (Adobe, VPN)
• E-Mail Support (Exchange Admin Center)
• Microsoft Office (Outlook, One Drive, SharePoint)
• Documentation (Build out Knowledge Base Articles)
• Implement Tier 1 Support Team/Help Desk best practices.
• Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance.
• Ensure IT system operation adheres to applicable laws and regulations.
• Partner with Technology trainers in company wide technology training to include new hire and position specific training along with product, software and other training needs.
• Monitor and continually improve customer service levels provided to all internal customers, and external customers as requirements dictate.
• Comply with all company policies and procedures.
• Makes regular, punctual and reliable attendance.

• Bachelor’s Degree in Computer Science or related field or equivalent work experience
• 5 years or more experience with Windows OS
• 5 years or more experience in a support or helpdesk position.
• Solid networking and technical knowledge to enable the incumbent to understand and communicate the impact that technology has on the business environment
• Possess a valid driver’s license
• Possess a satisfactory driving record as determined by Company Driver Policies

• Up to 25% travel to branches requiring some overnight stay, travel to industry related conferences and training requiring some extended stay.

This job description is not an exhausted list of all functions that employee may be required to perform, and employee may be required to perform additional functions. Mingledorff’s and its subsidiaries ("Company") reserves the right to revise the job description at any time. Employment is at-will.

The Company promotes a drug-free, alcohol-free workplace. Applicants being considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.

The Company is an equal opportunity affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact  for assistance with an accommodation.

This Job Description is not a contract and job functions are subject to change at the company’s discretion with or without notice to the incumbent of the position.