ServiceNow Associate Consultant

Job Description

Configure Tek is seeking an experienced software consultant or software developer to become a part of our fast‑growing professional services business. This role focuses on delivering consulting services to our customers, enhancing and growing our service delivery capabilities, and becoming the preferred partner for the Service Now ITOM solution with expertise in ITSM products.

Ideal candidate will have at least 2 years of IT software experience with 1‑2 years administering, supporting or implementing Service Now products. The successful candidate will have experience in IT software with a background in software consulting or development.

• Delivery of consulting services to install, configure, and integrate software products from Service Now with a focus on the ITOM based products (discovery, service mapping, configuration management, event management).
• Develop custom software solutions as required through scripting and software development.
• Prepare technical documentation as specified in customer contracts and as internally required.
• Support the development and growth of the services delivered by Configure Tek.
• Deliver projects on customer premises or remotely as required. Most engagements are remote.
• Enhance customer knowledge in IT Operations Management with ITIL v3 framework.
• Excellent verbal and written communication skills required.

• Expertise and experience with Service Now products required.
• Experience with discovery, service mapping, and configuration management (CMDB) is a real plus.
• Accreditations in Service Now System Administrator and products such as Discovery, Service Mapping, and ITOM are preferred.
• At least 2 years in a consulting or software development position delivering software implementation engagements.
• Experience in multiple application architectures and supporting technologies.
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
• Knowledge and/or experience working with operating systems (Linux, Windows).
• Knowledge of networking concepts such as IP addressing, firewalls, ports.
• Knowledge of relational databases (MySQL, MSSQL, Oracle).
• Excellent communication skills required, verbal as well as written.
• Must have legal authorization to work in the US. We do NOT sponsor visas.
• Bachelor of Science degree in Computer Science or related degree required.

Role:
Service Now Associate Consultant

Location:

Atlanta, GA and Toronto, ON

Job Status:
Full‑Time, or Contract

Start Date:

ASAP