ServiceNow Technical Consultant

Job Description

Ideal candidate will have 3-5 years' experience implementing Service Now products in a consultative role

Configure Tek is seeking an experienced, Service Now delivery consultant to become a part of our fast-growing professional services business. The primary role for this position is the delivery of current services for our customers as well as enhancing and growing service delivery capabilities within our company. Our intent is to be the preferred partner for the Service Now ITOM solution as well as having expertise in the ITSM products, in particular CSM, Change Management, and HR.

Job duties:

• Delivery of consulting services to install, configure, and integrate software products from Service Now
• Develop custom software solutions as required through scripting and software development
• Prepare technical documentation as specified in customer contracts and as internally required
• Support the development and growth of the services delivered by Configure Tek
• Support sales of software and services through demonstrations, Proof of Concepts, and customer presentations
• Deliver projects on customer premises or remotely as required. Most engagements are remote.
• Knowledge in IT Operations Management, Service Management, and ITIL foundation is critical.
• Provide value‑based assessments and workshops to help the customer maximize business results from Service Now software.
• Excellent verbal and written communication skills required.

• Expertise and/or experience with Service Now ITSM and ITOM products are required
• Service Now experience with CSM and HR products a real plus
• Accreditations / certifications in Service Now System Administrator and products such as Discovery, Service Mapping, and ITSM are preferred
• 2‑5 years in a consulting position, delivering software implementation engagements
• Experience in multiple application architectures and supporting technologies
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
• Thorough knowledge and/or experience with Operating Systems (Linux, Windows)
• Knowledge of networking concepts such as IP Addressing, Firewalls, ports
• Knowledge of relational databases (MySQL, MSSQL, Oracle)
• ITIL knowledge with the ability to relate concepts to implementation strategies
• Experience with ROI / value propositions for customers software implementation
• Excellent communication skills required – verbally with all levels of customer IT and business management as well as written with technical assessments and project related reports
• Consultative skills for software service delivery to lead customers to improve their processes and organizational models
• Must have legal authorization to work in the US. We do NOT sponsor any visas.
• Bachelor of Science degree in Computer Science or related degree is required

Role:
Service Now Technical Consultant

Location:

Nationwide, and Canada (Open anywhere in the US and Canada)

Job Status:
Full-Time, or Contract

Start Date:

ASAP

Mode of interview:
Telephonic/Face to Face