Technical Business Analyst

Job Description

We are looking for a Technical Business Analyst to join our team and help drive impactful business and IT initiatives.

• Conduct business process analysis and identify opportunities for improvement
• Gather, analyze, and document business, technical, and data requirements
• Perform preliminary cost‑benefit analyses to support decision‑making
• Collaborate with stakeholders to align technology solutions with business goals
• Support project management activities throughout the project lifecycle
• Translate complex business needs into scalable and effective IT solutions
• Drive strategic initiatives and contribute to digital transformation efforts

• Experience as a Business Analyst or Technical Business Analyst
• Strong understanding of business processes, systems, and data analysis
• Excellent requirements gathering and documentation skills
• Experience working with cross‑functional teams and IT stakeholders
• Strong analytical, problem‑solving, and communication skills
• Familiarity with Agile, Scrum, or other project delivery methodologies is a plus

If you're interested in shaping the future of business and technology, we encourage you to apply.

• Identify and document requirements for integration, development, and enhancement of application systems, including necessary technical components and system integrations.
• Participate in definition, design, testing, training, implementation, and support of system requirements, ensuring technical considerations are clearly captured.
• Work closely with business staff to understand and document current and proposed business processes and business objectives aligned to future state processes, and translate those into actionable technical requirements for IT teams.
• Act as the main point of contact for technical queries.
• Assist in project planning, identification, and tracking of risks and issues, including those related to technical dependencies or integrations.
• Provide technical consulting on complex projects, supporting solution design and system behavior clarification.
• Devise and/or modify procedures to solve the most complex technical problems, ensuring solutions meet system and architectural standards.
• Train and mentor other BA team members in procedures and technical knowledge.
• Provide leadership in defining underlying business needs, documenting those needs, validating conceptual systems designs and assuring delivery quality across technical work streams.
• Ensure that technology solutions and business strategies are aligned and add value to the organization by supporting technically sound decision making.
• Work directly with systems and databases to understand how they work without the need to involve developers.
• Uphold the Crawford Code of Business Conduct at all times.
• Participate in special projects or perform other duties as requested.
• Adhere to the adopted SDLC process including any required documentation, with emphasis on technical specifications and traceability.

• High school diploma is required.
• Bachelor's degree and/or Certified Business Analysis Professional (CBAP), Agile Business Analyst Certification, or PMI-PBA strongly preferred.
• 5‑7 years of experience in a role demonstrating technical and business systems analysis expertise is required.
• 5‑10 years of experience working within the Crawford organization strongly preferred, especially with exposure to systems, data, or platform enhancements.
• Travel (by air, car, etc.) may be required.
• Must complete continuing education requirements as outlined by Crawford Educational Services.
• Strong analytical/problem‑solving experience to deal with complex technical and business problems and suggest solutions that ensure measurable value creation across business and technology domains.
• Demonstrated ability to work in a team environment and multi‑task to meet critical deliverable dates across technical and functional work streams.
• Outstanding communication skills and ability to communicate effectively with technical, business and executive staff.
• Strong facilitation skills to lead technical and business design sessions.
• Excellent organizational, analytical, project management and client…