Mac Device Administrator​/Desktop Support

Position: Mac Device Administrator / Desktop Support
Request
-1

Title:

Mac Device Administrator / Desktop Support
Locations:
Onsite:
Norcross, GA, 30092
Duration: 6+ Months with Possible Extension.
Pay Range: $20 -$30/Hour on W2/C2C (All inclusive)

Role Overview:

• The Mac Device Administrator is responsible for managing, securing, and supporting Client macOS and Windows devices across the organization.
• This role ensures reliable device performance, security compliance, and a high-quality end-user experience.

Skills: Automated Release Management, Master Data Management (MDM), Firewall Administration - Security Management (IT IS)
Experience Required: 4-6

Key Responsibilities

• Manage and administer macOS and Windows devices using MDM solutions (e.g., Intune, Jamf Pro, Kandji).

• Deploy, configure, patch, and maintain macOS and Windows systems and applications.

• Enforce security policies including File Vault, malware protection, and OS compliance.

• Provide Tier 2/3 support for Mac and Windows related hardware and software issues.

• Automate device management workflows using scripts and profiles.

• Maintain device inventory, licensing, and asset lifecycle management.

• Collaborate with IT security and service desk teams.

• Document standards, procedures, and troubleshooting guides.

• Provide hands-on desktop, laptop, and peripheral support for Windows and macOS

• Troubleshoot hardware failures, OS issues, application errors, and user accounts

• Perform workstation imaging, setup, and deployment for new hires and replacements

• Support printers, scanners, AV equipment, and other office peripherals

• 3+ years of experience administering macOS and Windows in an enterprise environment.

• Strong knowledge of macOS architecture, security, and troubleshooting.

• Experience with Client Business Manager and MDM platforms.

• Proficiency in shell scripting (Bash or Zsh).

• Understanding networking fundamentals and identity management.

• Excellent communication and documentation skills.

Preferred Qualifications

• Jamf or Client certifications (Jamf 200/300/400, Client Certified IT Professional).

• Experience integrating macOS with Azure Entra, SailPoint, or other IdPs.

• Knowledge of compliance frameworks (SOC 2, NIST, PCIDSS, ISO 27001).

• Experience supporting mixed OS environments.


Company Benefits & Culture

• Inclusive and diverse work environment
• Opportunities for professional growth and development
• Comprehensive health and wellness benefits

Appreciate your quick response and please feel free to reach me out for any query you may have.

Thanks