Lead Service Desk Manager: ITIL-Driven FreshService Pro
Job in
Peachtree Corners, Gwinnett County, Georgia, 30092, USA
Listed on 2026-09-01
Listing for:
Pond & Company
Full Time
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
HelpDesk/Support, Systems Administrator, IT Support, Technical Support
Job Description & How to Apply Below
Pond & Company is seeking a directly involved Helpdesk / Service Desk Manager to lead our IT support function, oversee end-user hardware life cycle, onboarding, and Fresh Service administration. You will manage a team of service desk analysts, set service quality standards, and own escalations.
This role requires hands-on leadership, ITIL familiarity, experience supporting 1,500+ users, and strong collaboration with vendors.
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