Director of Operations

REGIONAL DIRECTOR OF OPERATIONS - WAREHOUSE (4-WALL OPERATIONS)

Capstone Logistics is a leading North American supply chain solutions partner with more than 600 operating locations and 14,500+ associates. We provide warehouse and distribution center support, fulfillment, last mile delivery, and supply chain optimization solutions. We are uniquely positioned to help our partners reduce costs while improving service execution.

Capstone Logistics is a leading North American supply chain solutions partner with more than 600 operating locations and 14,500+ associates. We provide warehouse and distribution center support, fulfillment, last mile delivery, and supply chain optimization solutions. We are uniquely positioned to help our partners reduce costs while improving service execution.

The Regional Director of Operations is responsible for driving operational excellence and Partner satisfaction through full ownership of end-to-end warehouse (4-wall) operations across a multi-site region. This leader provides strategic direction, hands‑on operational leadership, and accountability to a group of Site Leaders responsible for executing all warehouse activities within assigned facilities. This includes receiving, put‑away, inventory control, order fulfillment, and shipping operations.

The role requires a proven operator who can drive performance across labor, productivity, safety, service, and financial results in high-volume distribution environments. This position reports to the Vice President of Operations and requires up to 75% travel.

• Drive full ownership of 4-wall warehouse operations across multiple sites, ensuring consistent execution of receiving, storage, picking, packing, and shipping functions.
• Maximize operational efficiency using defined KPIs (CPH, UPH, dock-to-stock, order cycle time), continuously improving productivity and throughput.
• Ensure high levels of inventory accuracy, quality control, and operational discipline across all facilities.
• Lead, develop, and hold accountable Site Leaders, Operations Managers, and Supervisors across the region.
• Establish and enforce standard operating procedures (SOPs) and best practices across all warehouse locations.
• Own regional labor planning, workforce optimization, and staffing models to align with volume and productivity targets.
• Drive a safety-first culture, ensuring compliance with all company safety policies and regulatory requirements.
• Conduct regular site visits, operational audits, and performance reviews to ensure consistent execution and identify improvement opportunities.
• Manage and deliver against regional P&L and cost control targets, including labor spend, operating costs, and margin performance.
• Plan, implement, and execute strategies to achieve budgeted sales, pricing, and gross margin objectives.
• Collaborate with Human Resources to support hiring, retention, performance management, and workforce planning across all sites.
• Communicate and resolve escalated operational issues, ensuring strong partner relationships and service delivery.
• Provide regional insights on performance, risks, and opportunities to Senior Leadership.
• Lead continuous improvement initiatives using data, metrics, and lean methodologies to drive sustainable operational gains.
• Support new site startups, transitions, and operational turnarounds as needed.

• Bachelor's degree in Business Administration, Supply Chain, or related field required;
  Master's degree preferred
• 7-10+ years of progressive leadership experience in warehouse or distribution center operations with multi-site responsibility (a must)
• Proven experience managing full-service (4-wall) warehouse operations, not limited to…