Manager Technical Training

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive
. As a global leader in robotic‑assisted surgery and minimally invasive care
, our technologies‑like the da Vinci surgical system and Ion
-have transformed how care is delivered for millions of patients worldwide.

We're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful‑because every improvement we make has the potential to change a life.

If you're ready to contribute to something bigger than yourself and help transform the future of healthcare
, you'll find your purpose here.

The Manager of Technical Training will be responsible to lead and manage a growing team of individual trainers, conduct trainings across all technology platforms, support all training needs of stakeholders in the Services Business Unit, collaborate cross‑functionally, and help to manage the product fleet in the Peachtree office. This individual will also be involved in training development and should have a basic understanding of training design with a curiosity to learn more.

The Manager of Technical Training will partner with an Instructional Design team to build effective learning programs for direct and indirect markets to ensure customers have the necessary tools to launch, optimize and sustain successful robotic programs. This individual will be actively involved in team training, program support, continuous improvement initiatives, and process improvements.

• Build a high‑performing team to help grow and enable the new Services Center of Excellence in Peachtree, Georgia
• Assess Field Engineer and Technical Support gaps pertaining to knowledge and skills; develop and deploy programs to address competency gaps
• Develop regionally tailored trainings in partnership with the Instructional Design Team
• Participate in all phases of learning projects, including analysis, design, development, implementation, & evaluation
• Collaborate with internal partners within Global Commercial Enablement, Product Support, Global Business Systems, HR, Talent Development and other cross‑functional partners to standardize business processes
• Program manage and course facilitation for DaVinci and Ion training programs
• Conduct assessments and evaluations as defined by course protocol
• Master processes and make recommendations to improve training effectiveness
• Maintain critical documentation for standard operating procedures and key processes
• Proactively communicate task and project status to internal and external stakeholders
• Collaborate with Service Learning Training Coordinator team for training certification and record keeping
• Participate in process improvement efforts
• Leverage various formats and venues for training programs, such as instructor‑led, self‑led, distance learning/remote, video and podcast, etc. to maximize the impact of the content while optimizing costs
• Work closely with US Directors of Field Service, Technical Support and Global Distribution to understand yearly hiring patterns and forecast the correct number of training programs yearly to meet their needs
• Understand local product launch timelines to build on‑demand training programs to meet launch needs
• Build and maintain training calendars
• Manage staff and resources

Required Skills

• Clear and effective communication with strong facilitation skills
• A passion for technical training excellence
• Basic knowledge of training design and best practices
• Excellent organizational skills and ability to multi‑task
• Self‑starter with ability to take ownership of responsibilities with minimal direction
• Ability to analyze complex situations and collaborate to find creative solutions
• Ability to self‑manage multiple development projects and deadlines

Experience

• 5+…