Sales Support Engineer

Sales Support Engineer Position Overview

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!

From Day 1, you are empowered to create an impact with your full potential and creativity to make a difference for tomorrow.

We truly have an inclusive and diverse team culture where you can be yourself.

Our extensive global presence offers a diverse range of career opportunities across various industries, nations, and job domains, empowering our workforce to continuously enhance their skills and stay competitive.

There has never been a more urgent need to build resilient and sustainable infrastructure. With Smart Infrastructure, we are shaping an ecosystem that connects the real world with the digital world. Making decisions based on data and analytics empowers our customers to make their energy systems and processes in buildings and industries more efficient and sustainable. Together with our customers, we transform the everyday for a better tomorrow.

Support the regional outside sales effort in the construction market with a focus on key contractor accounts by handling some quotation, preparing proposals, helping with the clean order hand-off and proactively managing a large majority of the pre- and post-order tasks the sales team is now involved with. They will also assist with customer development and in the qualification of new opportunities.

This role will report to the Area Sales Manager who will take lead on assigning focused accounts to support the SE on/assigned SEs/assigned territories. There will also be a dotted line to the Sales Support Manager who will take lead on providing overall direction for the role, streamlining of processes, training and development needs and tools and resources to support success and productivity.

• Support sales on Tier 1 and Tier 2 target contractors
• Prospecting, developing, and expanding new business.
• Managing, developing, and expanding customer relationships by responding to inquiries, escalating urgent
• matters and proactively updating on project developments.
• Assist Sales Engineers with strategic large project proposal preparation.
• Prepare for and generate product documentation.
• Supporting Order Entry and Handover process responsibilities
• Developing internal process improvements in sales cycle
• Technical liaison between customer and business unit
• Primary point of contact and/or assists with coverage for SE’s out of office.
• Takes lead on miscellaneous requests such as replacement parts for disconnect switches, panel boards, add to-existing breakers, etc.
• Know who to go to within Customer Support organization.
• Position has the potential to develop the skills necessary to move into a sales position if desired.
• Build strong connections with key stakeholders within SI Business Units, SI US S&OP, SI US EP/EA.

• Bachelor’s degree in Mechanical/Electrical Engineering desired, although candidates with varying degrees will also be considered based on experience. A combination of education and directly related work experience will also be considered in lieu of a BS degree.
• 3 + years ability to manage, develop and expand customer relationships
• Candidate will reside and work within assigned territory and must be willing and available to travel for company training, business unit meetings and territory support.
• Proficient in Microsoft Office applications shows the discipline and willingness to work with our proprietary web-based…