Field Service Technican Manager

About Komline

As a pioneering leader in advanced separation technologies, Komline has established a global reputation for engineering excellence. Through our combination of innovative design, cutting-edge manufacturing capabilities, and decades of industry experience, we consistently deliver the highest quality equipment from our integrated manufacturing facilities. Serving our core markets of Water & Process, Agricultural & Renewables, and Industrials, we pride ourselves on providing comprehensive separation solutions precisely tailored to our clients' requirements.

With a strong track record of strategic growth and acquisitions, Komline continues to expand its solution portfolio and technical capabilities while maintaining our commitment to innovation and customer satisfaction.

This Opportunity — Komline‑Sanderson is a leading provider of engineered solutions for the industrial and environmental markets, delivering high‑performance equipment across industries including wastewater treatment, mining, chemicals, and power generation. With a strong legacy of innovation, quality, and service, Komline-Sanderson commits to operational excellence and long‑term value creation.

• Interface with contractors, consulting engineers, owners and vendors
• Lend technical support to Field Service Technicians and other personnel
• Supervise Customer Service administrative support and Field Service Technicians
• Review new job files and project service requirements and availability of technical support and warranty records
• Coordinate installation activities with contractors, resolve shortages and back charge claims
• Validate claim, initiate and process RFM orders after approval to fill shortage requirements
• Generate correspondence to contractor on claim rejecting non valid claims and detailing rejection
• Research, document, obtain approval of and negotiate settlement of liability claims for warranty and back charges by phone, correspondence and outside meetings
• Monitor projected service schedules and obtain formal requests for Komline field service (allocated contract requirements) from contractors and owners
• Prepare and review trip itinerary, instruction manual and scope of work to be performed with Komline service technicians
• Coordinate installation check out, start-up and performance test activities on daily bases with Komline service technicians, as required write contractors / owners
• Evaluate operating unit performance in preparation for specified field performance testing
• Review service reports, technical data sheets and manual with Komline service technicians after each assignment to ensure completion, all required data was obtained, and all problems have been noted
• Initiate action and or RFM's to deal with outstanding problems / claims
• Upon the successful completion of new projects issue a certificate of installation
• Review, initial and forward for processing, expense reports and / or check requests for service technicians and shop personnel on special service assignment
• Ensure that reports are submitted on a timely basis
• Solicit, by mail and phone, paid service (for new equipment start-up) and service contracts (for existing equipment)
• Process purchase orders and contracts, maintain scheduling and approve invoices for billing
• Assist the mobile pilot trailer department. This includes services to set-up of installation, testing and preventative maintenance repair work
• Provide projections for service manpower and skill requirements to meet current contract obligations
• Engage in field trips as required to resolve back charge claims, conduct critical test work and perform inspections, negotiations or other functions which are beyond the scope of a service technician

• Bachelor's degree in Engineering, Business, or related field, or equivalent combination of education and relevant sales experience
• Minimum of 10+ years of experience in field service
• Minimum of 4 years of experience managing a team of field service employees
• Required to travel (50 – 75%) extensively including overnight trips and occasional weekend travel

• Aftermarket equipment experience
• Familiarity with municipal market & industrial market
• Familiarity with manufactured equipment
• Experience with CRM or ERP systems
• Microsoft Dynamics 365 experience (D365)
• Salesforce experience

Equal Opportunity Statement: Komline is an EEO employer – M/F/Vets/Disabled