Assistant Rooms Manager

Overview

Join to apply for the Assistant Rooms Manager role at Montage International
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We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during the selection process.

Internal applicants:
Please log into Workday and apply for your application to be considered.  to apply internally.

• Guest Service:
  Greet and welcome guests with a warm and professional demeanor, including handling luggage and parking services, providing a high level of personalized service. Serve as the main point of contact for guests during their stay, offering assistance, following up and following through on requests, and taking proactive measures to prevent potential concerns.
• Personalized Service:
  Anticipate and fulfill guests' needs and preferences, including arranging special requests, obtaining preferred housekeeping service times for top-tier VIPs during their stay, reservations, and providing information about the property and its amenities.
• Room Preparation:
  Ensure guest rooms and suites are meticulously prepared and maintained, including turndown service, cleanliness, and restocking amenities, and foster a welcoming environment for guests.
• Dining Service:
  Provide in-room dining services, take orders, set up tables, and recommend food and beverages tailored to guests based on preferences and dietary requirements.
• Concierge Duties:
  Provide recommendations and reservations for local attractions, restaurants, and activities. Assist with transportation, airport transfers, and any special requests, ensuring timely and seamless experiences for guests.
• Organization and Efficiency:
  Manage guest requests efficiently with an organized schedule, coordinate with various departments, handle transactions, and stay informed about the facility layout and guest records for seamless service. Maintain knowledge of facility floor plan, including emergency exits.
• Maintain Guest Privacy:
  Respect and uphold the privacy and confidentiality of all guests and their personal information.
• Problem Resolution:
  Address guest concerns or issues promptly and professionally, seeking swift and effective solutions.
• Additional tasks:
  Cross-train in the Rooms Division department, providing support for PBX, guest transportation, and assisting Front Desk operations as needed.

• High school diploma or GED required
• Certification in Safety Management or Food Safety a plus
• At least two years of experience in hospitality, customer service or related field
• Ability to maintain a positive attitude under stressful work conditions
• Ability to adapt to a fast-paced environment
• Exceptional interpersonal and communication skills
• Impeccable attention to detail and strong organizational abilities
• Knowledge of fine dining etiquette and in-room service standards
• Flexibility to work a variety of shifts, including weekends and holidays
• Impeccable grooming and professional appearance

Salary:
The pay scale for the Assistant Rooms Manager position ranges from $51,200 - $63,960. This is the base salary or hourly wage range, exclusive of incentive pay such as commissions, tips, gratuities, and may include other factors Montage reasonably expects to pay for the position.

EEO statement:
Montage International is an equal opportunity employer. We maintain a drug-free workplace and may perform pre-employment substance abuse testing as part of the selection process.

Employment type:

Full-time

Job function:
Management