Specialty Coordinator - Ophthalmology

Specialty Coordinator – Ophthalmology

Department:
Client Service Representative

We are seeking an experienced Client Service Representative to join our Specialty Coordinator team for the Ophthalmology service!

We are seeking an administrative professional with a passion for client relationship building. The Ophthalmology Referral Coordinator will work to provide exceptional communication and assistance to our referring community. He or she will meet and greet clients and their pets and provide assistance during the transition process of becoming a client/patient with our board‑certified Ophthalmologist.

Our Coordinator will not only coordinate and represent all facets of client services, but also provide knowledge to our pet parents along the way to make the experience as smooth and seamless as possible. He or she will serve as a goodwill ambassador for the service, as well as the hospital.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

As the face of the Ophthalmology service at VCA Family and OVSC, the Ophthalmology Referral Coordinator sets the tone for the service as we build and maintain each client’s trust and confidence in our abilities. The Coordinator is a pivotal role around which the service operates and is responsible for, but not limited to:

• Client Service and Communication
• Answer Telephones, Make Appointments and Manage Schedule
• Referral Management
• Medical Records Management
• Referring Hospital Communication Management
• Service Knowledge

• High School Diploma.
• 1+ years of customer service experience in the veterinary field.
• Organized and dependable.
• Task‑driven and focused.
• Motivated and curious to learn.

• Excellent client service skills.
• Excellent phone skills.
• Strong experience with computers and digital applications.
• Must be friendly, outgoing, relationship‑centered and “people‑oriented.”
• Excellent verbal and written communication skills.
• Ability to work in a team‑oriented environment.
• Well groomed, organized and detail‑oriented.
• Ability to take direction well and have excellent attention to specific details.
• Ability to handle money accurately and honestly.
• Must possess sound decision‑making skills for determining best course of action.
• Must be able to multi‑task and stay efficient while working in a fast‑paced environment of stress.
• Utilize strong time‑management skills to successfully manage and complete multiple projects simultaneously within tight deadlines.

$21/hr

We offer competitive compensation along with a comprehensive benefits package, including medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

We are proud to be an Equal Opportunity Employer – Veterans/Disabled. For a complete EEO statement please see our career page at