Admissions Specialist, 0097606

Admissions Specialist

Under general supervision, processes admissions applications, determines residency and special processing for select programs, etc. to ensure admission requirements have been met.

Provides personalized communication with students and parents to clarify or resolve admission application processing issues.

Addresses and resolves day-to-day questions on the admissions process, including residency inquiries and centralized admission application inquiries.

Consults with the UHCC Centralized Admissions Office to address and resolve complex or non-standard application processes.

Interprets individual student files by reviewing current and historic documents to properly advise and address student inquiries.

Processes residency conversions, determining if residency requirements have been met.

Updates student files in the student information system ensuring compliance with policies and procedures.

Develops methods and procedures of the services provided by the office and reviews them for effectiveness and efficiency.

Assists with maintaining and updating the general safety and security procedures in providing customer service by identifying escalating situations and stepping in to address and diffuse each situation accordingly.

Provides fiscal assistance with purchasing of goods related to the office.

Supervises student assistants - hiring, training, scheduling, evaluating, and performing payroll processes.

Establishes and maintains effective working relationships within the University community; this includes faculty, staff, students, and the community-at-large. Participates in Student Services, campus, UHCC/UH system-level student success/enrollment initiatives as needed.

Provides assistance with outreach and recruitment activities, on- and off-campus as assigned.

Possession of a baccalaureate degree in Education, Counseling, Communication, Business or related field and 0 year(s) of progressively responsible professional experience with responsibilities in admissions and/or enrollment services; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.

Functional knowledge of principles, practices and techniques in the area of admissions and/or enrollment services and/or administrative services demonstrated by knowledge, understanding and ability to apply concepts, terminology.

Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with admissions and/or enrollment services and/or administrative services.

Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the area of admissions and/or enrollment services.

Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.

Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.

Demonstrated ability to operate a personal computer and apply word processing and spreadsheet software.

At least one year of experience in customer service.

Possesses functional knowledge with the ability to provide basic training in the Family Educational Rights and Privacy Act (FERPA).

Ability to work in a fast paced, multi-tasking environment.

Ability to work outside normally scheduled work hours; this includes evenings, weekends, and holidays as directed.

Ability to independently travel in a timely manner to off-site locations as needed.

Familiarity with higher education systems and processes.

Experience supporting students at a community college.

Experience with outreach and/or recruitment.

Demonstrated experience with and knowledge of the University's Student Information System (Banner) and other technological platforms related to admissions (e.g., STAR Academic Logic, the Liaison application, the Kama?aina application).

Considerable knowledge of Leeward Community College programs and admissions requirements.

At least one year of supervisory experience.