Information Technology Specialist II - School Tech Services & Support Branch

Information Technology Specialist II

This position is open to educational officers, teachers, and other qualified individuals.

• Provides technical support and troubleshooting for legacy phone systems, Cisco router and switch infrastructure, Cisco wireless LAN infrastructure, Cisco Unified Communications (phones, program bells and paging); collaborates with OITS Enterprise Infrastructure Services Branch (EISB) on infrastructure-related projects and initiatives including maintenance and upgrades of network infrastructure resources, maintenance and management of school network monitoring, new construction projects, cabling projects, coordination of firewall issues and requests, and project management of network infrastructure integration projects.
• Serves as liaison between Office of Information Technology Services (OITS), the Complex Area Superintendent, and complex area schools to communicate OITS technology initiatives and projects occurring at the state and complex area level, network maintenance, and upgrades. Provides consultation and technical information for school and facilities construction projects; provides guidance to schools on optimizing and leveraging network resources, school technology plans, technology procurement, computer hardware standards and refresh cycles, and technology solutions for school technology coordinators and technicians.
• Attends and participates in OITS IT Manager meetings to receive OITS updates, information and training, and to report on complex areas as needed; participates in the OITS IT Manager Professional Learning Community; attends and participates in professional development opportunities (trainings, workshops, summits, etc.) to stay current on IT news and solutions. Establishes, facilitates, and manages a Professional Learning Community of school technology coordinators and technicians.
• Supports EISB with special programs such as eRate, or provides specialized technical expertise to other members of the team in a selected area of expertise (i.e., servers, applications, etc.).
• Performs other related duties as assigned.

• Graduation from an accredited college or university with a bachelor’s degree in business administration with specialization in management information systems.
• Desired:
  Bachelor’s degree in education with specialization in educational technology or information technology; or a bachelor’s degree in information and/or computer science or related fields.

• Four (4) years of responsible professional work experience in management information systems, systems analysis and/or computer programming of which one (1) year shall have been in an education program, agency, or system.
• Desired:
  Six (6) years of responsible professional experience in information technology and management, two (2) of which were in an educational program, agency, or system.
• Combined
  
  Education and Experience:
  
  An equivalent combination of education and experience may be acceptable, as determined by the Department. Substitutions can be considered for the requirement of experience in an education program, agency, or system.

• Business statistics; computer-based information systems; programming application systems; computer and data systems; information systems in organizations; information systems analysis and design; laws, rules, regulations and administrative procedures pertinent to the area or areas of assignment.
• Desired:
  Expert knowledge of the current practices, principles, and theories of IT, project management, supervision, and department organization and functions, along with sufficient knowledge of educational programs to assist school officials in planning and implementing systemic solutions for difficult problems. Knowledge of current IT solutions available to the academic environment.

• Perform full range of information technology services in area(s) of assignment; communicate effectively with others both orally and in writing; operate computer and other business machines.

EOSR-7, $114,820 to $162,535. Department of Education certificated employees will be placed on the salary range in accordance with Department regulations. All others will be placed on the first step of $114,820.

This appointment will be on a 12-month basis with vacation and sick leave provided according to applicable regulations.