Network Operations Center (NOC) Technician IV

Description

The Leidos Digital Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Joint Fires Network (JFN) NOC for a NOC Technician at (Scott AFB, IL or Ford Island, HI).

The Leidos Digital Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Joint Fires Network (JFN) NOC for a NOC Technician at (Scott AFB, IL or Ford Island, HI). Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations.

This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

$36.00 - $40.00 per hour

In addition to your annual base salary, you will be eligible to receive a Hawaii Cost-of-Living Allowance (COLA) for this role.

• Create, update, and manage incident tickets using Service Now ITSM+S / JIRA. Independently triage the ticket queue, provide feedback, and guide tickets of concern.
• Monitor network events and failures 24/7/365 using various tools. Proactively analyze alarms, correlate fault information, identify impacts, isolate root causes, and coordinate fault corrections. Develop and maintain a centralized error database.
• Notify relevant contacts about network incidents. Provide timely situational awareness to leadership and impacted communities, and communicate effectively with the O&M team, customers, and external leadership.
• Support fault isolation and troubleshooting, including testing and diagnosing issues with network elements. Correct or replace faulty network components and coordinate with service providers as needed.
• Restore networks and services to full operation, ensure compliance with SLAs, and document changes in the Configuration Management Database. Provide 24/7/365 support for outages and service degradation, including rerouting circuits and updating on outage resolutions.
• Assist in training and monitoring Network controllers, and evaluate training programs, SOPs, and tools. Provide technical advice and insights for complex issues, and work on projects impacting future operations within O&M and the DISN.
• Demonstrate extensive proficiency in DISN functions (e.g., routers, switches, crypto devices) and resolve multi-layer complex issues across multiple NOCs or domains. Provide advanced technical support and guidance to peers, leadership, and customers.

• High school diploma or equivalent and 3 – 5 years of prior relevant experience.
• Must have an active DoD Top Secret security clearance with Sensitive Compartmented Information (SCI) eligibility.
• Must have DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE or equivalent) by the start date.
• Must be able to work in a 24/7 operational environment.
• Experience in one or more of the following areas: alarm surveillance, fault management, LAN/WAN maintenance, performance management.
• Advanced knowledge in at least four of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• Moderate understanding of network topologies, including both transport and IP.

• Experience in a tech control facility or cyber transport operations.
• Familiarity with circuit actions and vendor management.
• IP/Transport architecture experience
• Solar Winds and JIRA experience
• Experience in a Telco NOC or with inside or outside plant operations.
• Proficiency with MS Office Suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams.
• Experience in one or more of the following areas: alarm surveillance, fault management, LAN maintenance, performance management, change management.
• Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and Solar Winds Certified Professional are desirable.

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