Senior IT Help Desk Lead - Escalations & Mentorship
Job in
Pearl City, Honolulu County, Hawaii, 96782, USA
Listed on 2026-08-20
Listing for:
Marathon-Health
Full Time
position Listed on 2026-08-20
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Marathon Health seeks a Senior Help Desk Tech to provide advanced technical support across hardware, software, OS, and networking. You will lead escalated cases, mentor junior staff, and contribute to a robust knowledge base, while ensuring SLA performance.
You will document resolutions, coordinate with multiple technology teams, and support a HIPAA/PCI-compliant environment. Strong communication and proactive learning are required.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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