Assistant Store Manager, Balsam Hill Studio - Maui

Balsam Brands is looking for an enthusiastic and experienced individual to assist in managing our Balsam Hill Studio retail store at Whalers Village in Lahaina, HI. In this role, you will have the opportunity to help ensure that our customers experience the magic of Balsam Hill in an inspired holiday setting.

The Assistant Store Manager will work side by side with the Store Manager to create a positive work environment that ensures customer satisfaction, maximizes productivity, and drives sales. From providing excellent customer experiences, driving employee engagement, and leading merchandising and sales strategies, the Assistant Store Manager will play a crucial role in the success of Balsam Hill Studio. We are especially excited about candidates who have a proven track record of retail success and creating customer‑centric shopping experiences!

• Deliver exceptional customer experiences through personalized service, product expertise, and proactive problem resolution while fostering long‑term customer relationships
• Lead the sales floor during assigned shifts by modeling effective selling behaviors, coachingassociates in realtime, and ensuring consistent execution ofthe customer experience
• Support achievement of store sales goals by coaching selling behaviors,monitoring performance trends, and driving results against key performance indicators including sales, conversion, average order value (AOV), and units per transaction (UPT)
• Gather customer insights and feedback and communicate observations to store leadership
• Coach associates on product knowledge, selling techniques, and customer engagement to support individual and store performance goals
• Maintain visual merchandising, promotional displays, replenishment, and overall store presentation in accordance with company standards
• Partner with the Store Manager to execute business priorities, drive employee engagement, and support achievement of sales, operational, and customer experience goals
• Support operational excellence through inventory accuracy, replenishment activities, cycle counts, shipment processing, and adherence to store policies and procedures.
• Assist with inventory management, stock organization, and loss prevention practices to maintain a well‑presented and accurate selling environment
• Analyze store performance metrics and identify opportunities to improve sales, productivity, customer experience, and operational effectiveness

• 3+yearsofretailexperience.
  
  Experience in specialty, boutique, luxury, gift, home, or visual-led retail preferred.
• Strong eye for visual merchandising, store presentation, and detail-oriented execution
• Strongcommunicationskillswithcustomersandsalesstaff
• Demonstratedtimemanagement,organizationalandmulti-tasking skills
• High ownership of store standards, follow-through, and thesmall details that shape the customer experience.
• Proficiencywithi Pads,basiccomputerskills,andbasicdataentry(dataentryveryminimaloverall).Proficiency with Microsoft Office Suite preferred
• Flexibility:willingnesstoperformothervariousdutiesasrequired

• Mustbeableto workonsiteforeveryshift
• Mayassembleanddisassemble Christmastreesandotherdecorations
• Mayliftandormoveitemsuptofortypounds

This is a full‑time, in‑person position. Candidates must live on‑island in Maui.

Balsam Brands is a global, eCommerce retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people‑first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, and the Philippines.

Balsam Hill Studio, an extension of our…