Treatment Coordinator

At Pearl Dental Implant Center, we’re more than a dental practice, we’re a team dedicated to restoring confidence, health, and quality of life through advanced dental implant treatment. We’re looking for a Treatment Coordinator who thrives on building relationships, solving problems, and helping patients take the next step toward life‑changing care.

This role is ideal for someone who is high logic, high energy, and a creative problem solver. We are looking for someone who enjoys connecting with people, thinking critically, overcoming obstacles, and helping patients confidently move forward with life‑changing treatment.

Performs a variety of patient coordination, scheduling, financial, and administrative responsibilities that support both the clinical and business operations of the practice. Serves as a trusted resource for patients by coordinating treatment, discussing financial arrangements, maintaining patient records, and ensuring a seamless patient experience from the initial inquiry through treatment completion.

• Contact warm leads who have expressed interest in dental implant treatment and guide them through scheduling a complimentary consultation.
• Respond promptly to inquiries and requests from patients, staff, doctors, and referring offices.
• Build rapport with prospective patients while identifying their needs and helping overcome barriers to scheduling.
• Answer the telephone using a warm, friendly voice while accurately assessing and meeting the needs of each caller.
• Accurately complete telephone messages, voicemail transfers, and chart documentation.
• Schedule doctor appointments according to office guidelines to ensure smooth patient flow and production goals are met.
• Consistently prepare for the next day through appointment confirmations, schedule accuracy, and chart preparation.
• Monitor and follow up on no‑shows, cancellations, and patients with outstanding treatment needs.

• Assist with treatment planning by reviewing and discussing recommended treatment with patients.
• Present financial arrangements and available payment options to help patients move forward with treatment.
• Contact patients daily regarding proposed treatment plans for assigned doctors.
• Provide exceptional patient education while helping patients understand their treatment options and next steps.

• Accurately maintain patient records and charts to ensure complete documentation and easy retrieval of information.
• Follow office procedures for patient referrals and record transfers.
• Complete daily administrative responsibilities and any duties assigned by your direct supervisor.
• Effectively manage time and workspace to accomplish individual and practice objectives.

• Promote team cohesiveness by interacting with doctors, staff, and patients with courtesy, respect, active listening, and professionalism.
• Cheerfully assist other departments and perform backup duties as needed.
• Participate fully in morning huddles, staff meetings, continuing education, and performance evaluations.
• Support a positive, patient centered culture throughout the practice.

• Consistently recognize the needs of patients, doctors, staff, and business partners while treating everyone with respect and professionalism.
• Use conflict resolution and creative problem solving skills to manage patient concerns, scheduling challenges, and financial obstacles.
• Inspire confidence and trust through every patient interaction.
• Help create an exceptional patient experience from the first phone call through treatment completion.

• Company maintains a team focused environment that reflects our patient centered mission and core values.
• Patients receive exceptional communication, education, and guidance throughout their treatment journey.
• Warm leads are contacted promptly and consistently, resulting in increased consultation scheduling and treatment acceptance.
• Treatment plans are followed up on daily to maximize patient care opportunities.
• Production goals are supported through effective scheduling and patient…