Client Support Technician I- CMCF

IT Support Specialist

Provides standard Tier 1 support as the first level of contact at an IT service desk. Answers questions and gives information, advice, and instructions to clients on such issues as email, password reset and communication devices. Primarily focuses on understanding the issue to be resolved and solves disruptions and problems within the defined scope of Tier 1 standards and protocols within a correctional setting.

Escalates calls to a higher level of support within given time guidelines.

Must be able to abide by rules and regulations and procedures governing the workplace and ensure the safety security and order of the facility. Employees at this level are required to be familiar with the knowledge of the procedures and processes applicable to the performance of the work.

Preferred Qualifications Typically requires High School Diploma or high school equivalency and relevant technical knowledge and an understanding of office automation and office systems operating environments and/or communication devices and 0-2 years of experience.
* NOTE* Applicants with High School diploma/GED or "some college" would need to submit a letter requesting experience to be considered in lieu of education requirement. The letter should be emailed to MSPB once you have applied for the position. Send to: subpanel.gov