Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
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As a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office.

• Serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience and achieving all office-related growth objectives.
• Lead daily activities to ensure that all tax office associates work is completed on time with attention to quality standards, priorities, and overall goals.
• Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns.
• Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions.
• Serve as the point of contact for onsite escalated client service concerns and ensure clients are scheduled properly with conflicts resolved.

• Prior experience working in a customer service, shift leader, or similar role; experience supervising or managing people.
• 2+ years as a Tax Professional; successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual completion of continuing education and ability to meet all applicable IRS and state requirements.
• Computer proficiency with MS Office; demonstrated ability to work independently with minimal supervision.
• Strong customer-centric mindset, adaptability, and flexibility in work schedule and assignments based on business needs.
• High school diploma or equivalent or higher.

• Employee Assistance Program with Health Advocate and wellbeing programs (Better You) to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Benefits with additional eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
• Check out all available benefits at

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

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