Ticket Sales & Operations Internship

About the Mississippi Mud Monsters

The Mississippi Mud Monsters are a professional baseball team entering our second season in Pearl. We believe the front door of the ballpark matters just as much as what happens on the field.

Tickets are often a fan's first interaction with our team. This role helps make sure that experience is welcoming, organized, and handled with care, whether someone is buying a single game ticket or planning a full season with us.

Preference will be given to candidates available for the full duration of the season.

Who We're Looking For

We are looking for motivated students who want hands-on experience in ticket sales, customer service, and game day operations inside a professional sports environment.

As a Ticket Sales & Operations Intern, you will work closely with the Box Office and Ticketing team to support sales efforts, assist fans, and help keep game days running smoothly. You will gain real exposure to how ticketing, sales, and operations work together behind the scenes.

This is a seasonal internship that runs for the duration of the baseball season.

What You'll Do

• Assist the Director of Tickets with daily ticket office operations, including customer service and ticket sales.
• Support season ticket, mini plan, and group sales efforts through outbound calls and inbound inquiries.
• Assist with the input, processing, and fulfillment of ticket orders.
• Sell individual game tickets at the ticket window on game days.
• Answer incoming phone calls and assist fans with ticket-related questions.
• Help manage and organize Will Call for all events.
• Assist with stadium pregame preparation, including ticket printing, box office setup, and coordination with other departments as needed.
• Support special events and non-game day activities at the ballpark.
• Complete other duties as assigned by the Director of Tickets.

How You Show Up

• You enjoy talking with people and helping them find the right fit for their experience.
• You are organized, detail-oriented, and comfortable handling multiple tasks at once.
• You bring a positive attitude and stay calm in busy, fan-facing environments.
• You are reliable, coachable, and willing to learn.
• You understand that game days require flexibility, teamwork, and long hours.

What We're Looking For

• Undergraduate or graduate student, preferably junior level or above.
• Ability to commit to the full duration of the internship from start to finish.
• Willingness to work nights, weekends, and holidays as required by the baseball schedule.
• Strong organizational skills and attention to detail.
• High level of motivation and strong work ethic.
• Interest in sports, sales, customer service, or business operations.
• Graphic design experience is a plus but not required.

The Details

• Seasonal internship based at Trustmark Park in Pearl, Mississippi.
• Compensation is $750 per month.
• This role offers hands-on experience in ticket sales, customer service, and front-of-house operations within a professional baseball organization.