Member Service Representative

• Location 2805 Business Center Drive,Pearland, TX, 77584,United States
• Employee Type PT Non Exempt
• Manage Others No

This position is scheduled for approximately 20–25 hours per week and is a great opportunity for someone in college, balancing another commitment, or simply looking for a flexible part-time role while still being part of a supportive and engaging team. If you enjoy working with people and want to grow your experience in a professional environment, we’d love to hear from you!

At Openland Credit Union, our Member Service Representatives (MSRs) are more than just tellers — they’re the first smiling face our members see, and they play a key role in creating exceptional member experiences.

If you're outgoing, enjoy helping others, and thrive in a team environment, this is the perfect opportunity to grow your career in financial services. We believe in supporting your development from day one. As part of our application process, you’ll be asked to complete a short 10–12 minute survey to help us understand how you learn and communicate best — because investing in you helps us all succeed.

To complete the survey, .

Here’s just a glimpse of the perks you'll enjoy at Openland Credit Union:

• Health benefits effective the month following your start date
• Performance based monthly incentives
• Paid time off
• Holiday Pay and Sundays off
• 401(k) options with a Student Loan Repayment Match program
• And much more!

To be successful in this role, you’ll need:

• A blend of customer service experience, communication skills, and a genuine desire to help others.
• High school diploma or equivalent required
• At least six months of customer service or cash-handling experience
• Strong interpersonal skills - courteous, tactful, and professional
• Ability to communicate effectively with members and team members
• Comfort with learning and promoting financial products and services
• Commitment to member satisfaction and accuracy in transactions

• Stands and greets everyone entering the branch with the appropriate credit union greeting.
• Provides excellent service by offering and educating our members on credit union and partner products and/or services identified while assisting the member beyond their initial transaction.
• Represents the credit union to members in a courteous and professional manner and provides prompt, efficient, and accurate service in the processing of transactions. Utilize feedback in member surveys/google reviews to maintain or improve member service experience.
• Provides general information to the members whether by phone or in person. Responds to members' requests, problems, and complaints and/or escalates them to the supervisor on duty for specific information or assistance.
• Assist management with maintaining dual control and compliance and audit standards.
• Process member requests or transactions including, but not limited to, deposits, withdrawals, loan and credit card payments, and paying/receiving of negotiable items.
• Ensures all MSR and branch cash handling procedures are followed as outlined by policy and procedure.
• Complies with all credit union policies, procedures, as well as all state and federal regulations including the Bank Secrecy Act (BSA) to protect the credit union and its members.
• Assists branch management with the dual control procedures to include the processing of ATM, vault, plastics, cash shipments and night-drop procedures.
• Submits all appropriate documents to the credit union's document capture system.
• If the request concerns a different department then the MSR is responsible for directing the member to the proper department.
• Attend and participate in all new hire and required training to increase job knowledge and skills. Continue to utilize the Wiki, Payday Updates, and other resources from training to maintain current knowledge and skills.

The physical and environmental conditions listed below are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

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