Community Associate, Customer Service​/HelpDesk

Community Associate

Address: 11200 Broadway, Suite 2743,  Pearland, Texas

As a Community Associate, you work closely with new and existing customers across a myriad of industries, creating and maintaining a community within your center. You provide administrative and support services so that customers can focus on running their business.

You arrive a few minutes before the center opens to ensure everything is ready and that cleaners have completed their tasks.

Throughout the day you respond to a variety of customer requests: updating Wi‑Fi passwords, checking on package deliveries, directing guests, setting up projectors, handling printing services, opening service portal tickets, and billing inquiries.

You also take brief coffee breaks and manage incoming mail, sending email notifications about package pickup when necessary.

In the early afternoon you collaborate with the Community Manager to plan networking events, write e‑invites, create and post flyers, and recruit prospects to join the IWG community.

As the day closes you manage final customer interactions, facilitate wrap‑ups, and help keep the space tidy before leaving.

We're looking for someone who can manage multiple tasks while delivering excellent service. You also need to be:

• A good communicator, able to build professional relationships and empathize with people’s needs (ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding solutions
• Positive, enthusiastic, and able to adapt to fast‑changing situations
• Experience and confidence using MS Office and basic IT equipment
• Legally eligible to work in the country you are applying in and at least 18 years old

On top of a competitive total compensation package, you’ll enjoy:

• Work‑life balance (no standard nights or weekends)
• Generous paid time‑off plans (sick and vacation)
• 11 paid company holidays per calendar year (in addition to PTO)
• Competitive 401(k) program with company match
• Affordable and comprehensive health care for full‑time members (and some options for part‑timers)
• A quarterly bonus plan program, plus an hourly rate of $18.45
• A bright and inspiring work environment
• Training and development opportunities aligned with a clear career path
• A professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.