Business Office Customer Service Representative - Kelsey Seybold - Pearland Business Office - Hybrid

Business Office Customer Service Representative

Under the supervision of Customer Service Supervisor, the Business Office Customer Service Representative will answer all patient telephone inquiries regarding patient accounts in reference to clinic billing, insurance information, collection accounts, and general patient concerns. Must maintain effective communication with all customers both internal and external including co‑workers. Provides clear and grammatically correct written responses to patient communications as required. The employee works closely with the team leads and supervisor to address issues and identify problems.

The employee must have the ability to plan and organize their own work to ensure timely responses, correctly document findings and communication in the patient’s account while meeting department standards for quality and productivity. Ability to work independently and as part of a team is required. The employee’s goal is to answer patient inquiries in one call whenever possible.

The role supports patient billing services, including answering telephonic inquiries, managing patient account information, and coordinating with internal teams to ensure accurate and timely resolution of billing and payment issues.

• High School diploma or GED from an accredited program
• 3+ years of experience in a health care Call Center or medical insurance environment
• Knowledge of insurance billing and KSC contracted health plans’ rules, regulations and medical policies
• Basic knowledge of medical terminology, ICD-10 and CPT coding
• Proven ability to navigate and use a variety of software applications and online resources
• Proven analytical skills to rapidly evaluate simple patient billing questions and resolve on the first call, or to route complex problems to the appropriate party for follow‑up action and resolution
• Proven excellent communication and telephone etiquette, problem solving and active listening skills
• Demonstrated clear and grammatically correct written communications

• Billing and Coding Certificate
• Computer skills to include basic MS Word & Excel, Epic Resolute

Pay is based on several factors including local labor markets, education, work experience, certifications, etc. In addition to salary, the role offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution. The hourly pay ranges from $16 to $29 per hour based on full‑time employment. The company complies with all minimum wage laws as applicable.

Optum Care is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

United Health Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please contact

Optum Care is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.