Insurance Customer Service Rep

Job Description

At
Bello Insurance Services, Inc., we combine experience, innovation, and a customer-first approach to deliver outstanding insurance solutions. As an independent agency, we have the flexibility to shop the market on behalf of our clients, ensuring they receive the best coverage at the best value every time. Our high-energy team thrives in a fast-paced, collaborative environment where hard work is balanced with camaraderie and a sense of fun.

We’re proud of our strong internal culture, relaxed dress code, and dedication to personal and professional growth. If you’re looking to launch or grow a meaningful career in insurance, this is the place to do it.

We’re hiring an
Insurance Customer Service Representative to support and guide our clients with professionalism, care, and clarity. In this role, you'll be the voice of our agency, assisting customers with policy questions, changes, and claims support, while exploring ways to better protect what matters most to them.

• First-year expected earnings: $30,000-$50,000 (base salary + commission + bonuses)
• Paid time off and paid holidays
• Supplemental insurance
• Retirement plan
• Career growth into senior or management roles
• Evenings and weekends off
• Relaxed dress code and supportive work culture

• Paid Time Off (PTO)
• Hands on Training
• Tuition Reimbursement Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Evenings Off
• Weekends Off
• Paid Holidays
• Supplemental insurance

• Serve as a trusted advisor to clients by answering questions and guiding them through policy updates
• Respond to customer inquiries by phone, email, and in person with professionalism and care
• Process policy changes, billing updates, claims, cancellations, reinstatements, and certificates
• Review upcoming renewals, identify coverage gaps, and provide requotes or rewritten policies as needed
• Identify cross-sell opportunities during service calls and renewal reviews

• High school diploma or equivalent (some college preferred)
• At least one year of experience in a customer service role
• Excellent written and verbal communication skills
• Strong attention to detail and organizational abilities
• Comfortable navigating multiple systems and software (Word, Excel, email, web platforms)
• Bilingual in English and Spanish is a plus