Asst. Care Manager​/Scheduler - Galveston​/Alvin​/Arcola​/Manvel​/Angleton

Benefits:

• Opportunity for advancement

We are looking for an Assistant Care Manager/Scheduler to assist with our successful Home Health business! This role makes a significant impact on our daily operations and the ability to provide the best care to patients by coordinating caregiver schedules and assisting the Care Manager. You are highly detail-oriented and an expert at managing multiple priorities. As a scheduler, you will be primarily responsible for the collection, management, and reporting of scheduling information.

Process-driven with exceptional customer service skills, you genuinely care about connecting patients and caregivers to improve lives.

• Assist the Care Manager with managing caregivers and ability to problem solve
• Ensure consistent quality of services for both internal and external staffing needs
• Complete assessments with new clients
• Develop and implement a written care plan for each client
• Supervise client care while conducting scheduled and non-scheduled in-home client support visit
• Able to assist in supervising, assessing and evaluating caregivers and advocating on behalf of clients and families
• Ensure client records are current and properly maintained in accordance with agency policies and procedures
• Use web-based scheduling application as the basis for all scheduling
• Create and maintain schedules for all clients
• Contact caregivers regarding shift coverage and any changes to the hours of their regular schedule
• Keep a “hot list” of all staff that can be placed immediately or used as backup for all call off situations
• Fill open shifts and securing coverage for call-offs or changes in client’s needs
• Maintain ongoing communication with Managers, Caregivers & Clients regarding scheduling and changes
• Supports in determining hiring needs, as well as interviewing, hiring and training new staff
• Serve as a resource for clients and families, facilitating client education, empowerment, and quality of life; provide recommendations and referrals as needed to third party services

• Experience managing a home healthcare agency
• Must be familiar with Well Sky database preferred
• Knowledgeable with TX Home Care Regulations
• College degree preferred, will consider 4 years of experience in lieu of a degree
• 1-2 yrs patient scheduling experience
• Must be well organized, show great attention to detail
• Proficient with computer use and software applications
• Multi-tasker and customer service-oriented
• Excellent time management skills
• Must present a positive and professional business image

• Competitive compensation
• Training and support